THABO EDGAR LESUFI
Polokwane ,Lebowakgomo Zone A
Summary
I have good interpersonal skills, am an excellent team worker and am keen and very willing to learn and develop new skills. I am reliable and dependable and often seek new responsibilities within a wide range of employment areas. I have an active and dynamic approach to work and getting things done.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Retail Store Manager
Webbers Saville Row Pty Ltd
01.2019 - Current
- Attending to the full operational requirements of the store
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
- Streamlined store operations through the implementation of task delegation, and performance monitoring.
- Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
- Assisted in recruiting, hiring and training of team members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reported issues to higher management with great detail.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Skilled at working independently and collaboratively in a team environment.
Supervisor
Webbers Saville Row Pty Ltd
01.2018 - 11.2018
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered questions about store policies and addressed customer concerns.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Mentored new sales associates to contribute to store's positive culture.
- Reduced shrinkage rates through diligent monitoring of inventory movement, conducting regular check on inventory, and training staff on loss prevention techniques.
- Worked with store management to implement company safety programs and awareness.
- Answered product questions and assisted customers in selection and checkout.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Trained newly hired sales team in upselling techniques.
- Enhanced customer experience through attentive service and prompt resolution of issues.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Sales Assistant
Webbers Saville Row Pty Ltd
10.2010 - 01.2018
- Gained strong leadership skills by managing projects from start to finish.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Skilled at working independently and collaboratively in a team environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Helped customers locate products and checked store system for merchandise at other sites.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Boosted store revenue through upselling and cross-selling techniques.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Fielded customer questions to share information about products, availability, and pricing.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Processed transactions accurately while maintaining a high level of customer service.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Grade12 -
Lebowakgomo Secondary School
01.2000 - 04.2005
Skills
Team Leadership
Organizational Skills
Staff Management
Problem-Solving
Accurate Cash Handling
Attention to Detail
Store Opening and Closing
Administrative Management
Staff Supervision
Upselling and Cross Selling
Store operations
Team motivation
Certification
SENIOR CERTIFICATE, 8708305299083, Sepedi: First Language, English: Second Language, Geography, Biology, Aggregate, THABO EDGAR LESUFI
Personal Information
Date of Birth: 08/30/87
References
- Webbers Saville Row, Mr. P. Mamabolo, Store Manager, 073 6781280
- Webbers Saville Row, Mrs Ndlakamandia, Store Manager, 068 557 3930
- Webbers Saville Row, Asaph Mashishi, Supervisor, 072 182 6165
Timeline
Retail Store Manager
Webbers Saville Row Pty Ltd
01.2019 - Current
Supervisor
Webbers Saville Row Pty Ltd
01.2018 - 11.2018
Sales Assistant
Webbers Saville Row Pty Ltd
10.2010 - 01.2018
Grade12 -
Lebowakgomo Secondary School
01.2000 - 04.2005