Thabo Zungu
Johannesburg
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure customer service based position. Ready to help team achieve company/departmental goals. Accomplished Cabin Crew Performance Manager and Flight Attendant offering over 15 years experience in commercial airline industry. Highly skilled in responding to emergency situations and remaining calm under pressure and being a critical thinker regarding problem solving, Dedicated to exceptional customer service. Poised, personable and dedicated to team-driven environment whether as a follower or Leader.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
17
17
years of professional experience
4
4
Languages
Work History
Cabin Crew Perfomance Manager/Senior Cabin Crew Member
Comair Limited
10.2017 - 6 2022
- Responsible for 80 direct reporting cabin crew
- Investigating and closing flight reports, customer complaints and compliments
- HR Functions – Applying discipline as per Company Disciplinary Code
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Chairing/Prosecuting inter departmental Disciplinary and Grievance Hearings
- Operations Crisis Management
- Mentoring and Coaching/Leadership facilitation
- Flying duties as Senior Cabin Crew onboard
- Acting for Head of Cabin Services on Ad hock bases
- Onboard Menu creation and implementation
- Cabin Services representative in all IT hardware and software related matters
- Responsible for drafting annual leave roster drafting for operating cabin crew.
- Assisted in Cape Town Airport Terminal/Ramp activities.
- Developed and maintained relationships with customers and suppliers through account development
- Accomplished multiple tasks within established timeframes
- Maintained professional, organized, and safe environment for employees and patrons
- Managed and motivated employees to be productive and engaged in work
- Business Administration duties
- Conducted thorough reviews of operations to devise and deploy improvement strategies
- Reviewed internal systems and organized training plans to address areas in need of improvement
- Produced detailed and relevant reports for use in making business decisions
- Worked with technical resources to conduct root cause analysis and prevent future issues
- Spearheaded continuous improvement initiatives to increase operational excellence and development
Onboard Cabin Crew Supervisor/Purser
Comair Limited
01.2010 - 06.2022
- In Charge of the cabin during flights.
- Ensuring elevated and consistent customer experience
- Managing aircraft turn around activities
- Maintaining Crew Discipline during flights.
- Ensuring flights depart on time.
- Communication link between Cabin Crew and pilots.
- Company representative with 3rd supplier at landing Airport.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
Cabin Attendant
Comair Limited
01.2007 - 01.2010
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
Waiter
Spur Steak Ranches
10.2005 - 12.2006
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
Education
On The Job Courses - Aviation Management And Operations
Comair Training Centre
Johannesburg 10.2017 - 2019.12
SACAA Cabin Crew License - Ab-anitio Cabin Crew Training
Comair Training Centre
Province, Gauteng 01.2007 - 2007.03
Certificate - Cost And Management Accounting
Johannesburg University
Johannesburg 04.2001 - 2004.12
Senior Certificate -
Milner High School
Klerksdorp 01.1998 - 2003.12
Skills
- Emergency Response
- Safety Procedures
- Airline Operations
- Verbal and written communication
- Time management
- Passenger Assistance
- Aviation regulations
- Administrative tasks
- Schedule Management
- Adaptability and Flexibility
Additional Information
References:
Lizelle Gouws
Head of Cabin Services
+2782 322 1826
Celiwe Tseke
Cabin Crew Manager
+2782 306 1378
Timeline
On The Job Courses - Aviation Management And Operations
Comair Training Centre
10.2017 - 2019.12
Cabin Crew Perfomance Manager/Senior Cabin Crew Member
Comair Limited
10.2017 - 6 2022
Onboard Cabin Crew Supervisor/Purser
Comair Limited
01.2010 - 06.2022
SACAA Cabin Crew License - Ab-anitio Cabin Crew Training
Comair Training Centre
01.2007 - 2007.03
Cabin Attendant
Comair Limited
01.2007 - 01.2010
Waiter
Spur Steak Ranches
10.2005 - 12.2006
Certificate - Cost And Management Accounting
Johannesburg University
04.2001 - 2004.12
Senior Certificate -
Milner High School
01.1998 - 2003.12
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