Thabo Zikhali
Pretoria
Summary
Talented Assistant Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Clicks menlyn baby
Pretoria
08.2024 - Current
- Coordinated daily store operations and optimized staff scheduling for improved efficiency.
- Developed training program for new employees on customer service standards and store policies.
- Handled customer inquiries and resolved issues efficiently and professionally.
- Implemented promotional displays to drive customer engagement and sales.
- Oversaw visual merchandising to enhance product presentation in-store.
- Ensured compliance with health and safety regulations, promoting a safe shopping environment.
Service Advisor
Clicks Menlyn Maine
Pretoria
07.2023 - 08.2024
- Directed and controlled operational activities at point of sale, ensuring timely service delivery.
- To timeously and efficiently resolve all customer queries in line with the Company's policies.
- Assisted customers with product inquiries and service recommendations.
- Managed staffing levels of shop assistants / cashiers in accordance with work schedules and company policies.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to improve service delivery processes.
- To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
- To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legislation.
- To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
- Assisted customers with product inquiries and provided tailored service recommendations.
- To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
- To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Shop Assistant / Cashier
Clicks Thorntree plaza
Pretoria
07.2020 - 07.2023
- Executed operational activities at point of sale efficiently and in a timely manner.
- To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
- To ensure the safe handling of cash at all times.
- To make customers aware of promotions in order to positively affect sales and to ensure the customers ''feel good and pay less.''.
- To make customers aware of promotions in order to positively affect sales and to ensure the customers ''feel good and pay less'''.
- Supported Group's vision as customer's first choice health and beauty retailer by embodying company values.
- To deliver superior customer service by acting as a brandd ambassador, being visible and offering a friendly an professional service.
Education
Bachelor of Laws - Legal Studies
University of South Africa
Pretoria, South AfricaCertificate - Effective Disciplinary Hearing For Initiators
Imsimbi College
Johannesburg , South Africa 06.2025 - 11.2025
Operations Management And Supervision
SETA
Johannesburg, South AfricaHigh School Diploma -
Ngaka Maseko High School
Mabopane, South AfricaDirectorate Music - Music Theory And Composition
University of South Africa
Pretoria, South AfricaSkills
- Retail operations
- Inventory management
- Sales strategies
- Promotional strategies
- Customer service
- Operations oversight
- Staff management
- Employee training
- New hire training
- Conflict resolution
- Team collaboration
- Planning and organizing
- Decision making
- Delegation
- Computer literacy
- Microsoft 365
- Inventory tracking
- Sales techniques
- Customer Service
- Communication skills
- Staff management
Hobbies
Reading.
Personal Information
Sales Associate And Law Student
Male
27 March 2000
Languages
English
Proficient
C2
Sepedi
Upper Intermediate
B2
Afrikaans
Elementary
A2
IsiZulu
Upper Intermediate
B2
Setswana
Advanced
C1
Timeline
Certificate - Effective Disciplinary Hearing For Initiators
Imsimbi College
06.2025 - 11.2025
Assistant Store Manager
Clicks menlyn baby
08.2024 - Current
Service Advisor
Clicks Menlyn Maine
07.2023 - 08.2024
Shop Assistant / Cashier
Clicks Thorntree plaza
07.2020 - 07.2023
Bachelor of Laws - Legal Studies
University of South Africa
Operations Management And Supervision
SETA
High School Diploma -
Ngaka Maseko High School
Directorate Music - Music Theory And Composition
University of South Africa