Thabo Nonyana
Service Consultant
Cosmo City,Johannesburg
Summary
Dynamic and results-oriented banking professional with a strong track record in branch operations, client service excellence, and sales growth. Currently serving as a Service Consultant and Branch Champion at Capitec Bank, demonstrating proven ability to lead operational processes, exceed sales targets, and maintain high compliance standards. Skilled in staff mentoring, escalation management, and system troubleshooting to optimize efficiency. Holder of a Further Education and Training Certificate: Banking (NQF Level 4), recognized for leadership potential, operational expertise, and a commitment to driving branch success.
Overview
12
12
years of professional experience
Work History
Service Consultant and Branch Champion
Capitec Bank
04.2022 - Current
- Partner with Branch Manager to ensure smooth daily operations, compliance with regulatory requirements, and achievement of performance targets.
- Consistently exceed individual and branch sales goals across multiple banking products and services.
- Resolve escalated client queries efficiently, ensuring client satisfaction and retention.
- Act as Branch Champion, performing minor system repairs and troubleshooting to maintain operational continuity.
- Mentor and train new staff members, enhancing team productivity and service delivery.
- Contribute to branch growth strategies through proactive client engagement and effective cross-selling initiatives.
Debt Collector
VVM Collections
11.2018 - 03.2022
- Managed a high portfolio of client accounts, securing outstanding payments through professional negotiation and service excellence.
- Achieved Top Collector recognition for 10 consecutive months by consistently exceeding KPIs.
Shop Storage Manager
The Crazy Store
12.2015 - 01.2016
- Oversaw receiving, quality checking, and accurate stock management of merchandise.
- Maintained organized inventory storage for efficient stock retrieval.
Exam Invigilator
Gauteng Department of Education
06.2013 - 06.2015
- Supervised examination processes to ensure compliance with departmental procedures and prevent irregularities.
- Ensured secure handling and timely return of examination materials.
Education
Further Education and Training Certificate - NQF Level 4
Banking
N1 and N2 - undefined
Electrical Engineering
CarletonvilleMining Electrical - NQF 2
Protech Training
Grade 12 - undefined
Hoërskool Wonderfontein
12.2012
Skills
Branch Operations Management
Team Leadership and Staff Development
Sales Strategy and Target Achievement
Client Relationship Management
Regulatory Compliance and Risk Management
Problem-Solving and Conflict Resolution
System Troubleshooting
Banking Product and Service Knowledge
Selected Achievements
- Awarded Top Debt Collector title for 17 consecutive months at VVM Collections.
- Consistently exceeded sales targets in competitive banking environments.
- Successfully resolved high-volume client escalations within short turnaround times.
- Improved operational uptime through proactive in-branch technical troubleshooting as Branch Champion.
Education And Certifications
- Further Education and Training Certificate: Banking (NQF Level 4)
- Grade 12 - Hoërskool Wonderfontein (2012)
- N1 and N2 Electrical Engineering - Carletonville Western College
- Mining Electrical NQF 2 - Protech Training
Timeline
Service Consultant and Branch Champion
Capitec Bank
04.2022 - Current
Debt Collector
VVM Collections
11.2018 - 03.2022
Shop Storage Manager
The Crazy Store
12.2015 - 01.2016
Exam Invigilator
Gauteng Department of Education
06.2013 - 06.2015
Further Education and Training Certificate - NQF Level 4
Banking
N1 and N2 - undefined
Electrical Engineering
Mining Electrical - NQF 2
Protech Training
Grade 12 - undefined
Hoërskool Wonderfontein