Microsoft office
Thabo Nkomo
Process Technician
Pretoria
Summary
Dynamic Process Technician and Paint Mix Associate with a proven track record at BMW Group, enhancing production efficiency and customer satisfaction. Expert in paint process analysis and system optimization, coupled with exceptional skills in technical training and stakeholder communication. Achieved continuous improvement, exceeding production targets and significantly improving service levels. and I am bringing over 10 years experience in production environments. Known for commitment to increasing production efficiency, reducing downtime and costs and maximizing plant efficiency to drive customer satisfaction. Quick-learning with excellent communication and leadership skills.
Overview
12
12
years of professional experience
Work History
Process Technician
BMW Group
08.2018 - Current
- Enhanced production efficiency by optimizing process parameters and equipment settings.
- Improved product quality with strict adherence to standard operating procedures and quality control guidelines.
- Provided technical support to all projects and provided research for all developmental teams.
- Assisted in the implementation of lean manufacturing techniques, streamlining operations and reducing waste.
- Consistently met or exceeded production targets through diligent monitoring of processes and swift resolution of issues.
- Participated in root cause analysis efforts on process-related issues, offering expertise to identify solutions quickly and effectively.
- Trained new technicians in proper usage of equipment, safety protocols, and company procedures, ensuring a high level of competence across the team.
Paint Mix Associate
BMW Group
10.2012 - 08.2018
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
- Analyzed customer data to identify trends and anticipate customer needs.
Education
Bachelor of Science - Statistics
University of Pretoria
Pretoria, South Africa 04.2001 -
Skills
Paint Process Monitoring
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Software
Timeline
Process Technician
BMW Group
08.2018 - Current
Paint Mix Associate
BMW Group
10.2012 - 08.2018
Bachelor of Science - Statistics
University of Pretoria
04.2001 -
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