Hi, I’m
Thabo Nelson Mphaile
Midrand
Summary
Regional top sales consultant ABSA Bank
Call Centre top consultant ABSA call centre
Regional top sales manager Nedbank
Best leading top leader Nedbank
Overview
13
years of professional experience
Work History
Anova Health Institute
Interviewer
05.2017 - 11.2018
Job overview
- Check the Study Participants Eligibility
- Refer the Participants to the Counsellors for Testing and Counselling
- Explain the Survey, Testing Procedures and Obtain Consent for Participation from Eligible Study Participants
- Probing and Interviewing Participants for Eligibility Criteria
- Ensure Confidential Environment to the Participant
Mercedes Benz
Road side assistant consultant
02.2015 - 04.2017
Job overview
- Inbound Calls, taking calls to assist clients and companies driving Mercedes Benz vehicles and trucks, determining their problems
- Checking if they have maintenance plan or cash breakdown
- Giving Feedback regarding their breakdown
- Dispatching technicians and Confirming the accounts for the commercial trucks
- Agency: Merchants
Nedbank
Sales manager
05.2012 - 08.2014
Job overview
- Current Market Variables
- Develop New Business with Various Exco Members
- Training new Stuff and clients on Business Developments
- Leasing with clients via Email and Telephone
- Commodities
- Presentations
Absa
Team Leader
02.2010 - 02.2012
Job overview
- Managing a Team
- Training
- Setting monthly targets
- Promotions
- Presentations
- Roadshows
- Drafting and Discussing the Clients.
Absa loan center
Sales consultant
03.2008 - 02.2010
Job overview
- Marketing the Product to the clients
- Reaching Set Target
- Promote the Financial Products and Services.
- Presentations
Absa bank
Call center sales consultant
03.2006 - 03.2008
Job overview
- Selling Absa Loans
- Reaching Set Target
- Discuss Clients Financial Matters and factors
Education
Tshwane University of Technology
3year National Diploma from Marketing
University Overview
Major Subjects: Statistics, Communications, Marketing, Accounting, Economics, Computer, Basic Selling skills
Senior Certificate
01.2002
University Overview
- Highest grade passed: Grade 12
- Subjects: English, Afrikaans, Setswana, Economics, Business economics, Geography
Skills
Data entry
Participant screening
Video interviews
Persuasion techniques
Customer service and assistance
Open-mindedness
Motivational skills
Client interaction
Client engagement
Data verification
Meeting deadlines
Report generation
Telephone etiquette
Assertiveness
Data validation
Teamwork
Teamwork and collaboration
Computer skills
Customer service
Problem-solving
Time management
Team leadership
Multitasking Abilities
References
- Albert, Manyuchi, +27 11 581 5000, Anova Health Institute, Occupation: Manager
- Ruby, Bezedenhout, +27 11 844 6032, +27 79 199 4744, Merchants Agency, Occupation:
Interests
Soccer, cooking, hiking.
Accomplishments
- Team Leader sales in AMEF Department in Absa Bank.
- Top Sales Manager for the Region in Sales for Absa Bank.
- Top Sales Consultant for Sales in Absa Contact Centre.
- Top Sales Manager for the Region at Nedbank Sales and Auto Department.
Timeline
Interviewer
Anova Health Institute
05.2017 - 11.2018
Road side assistant consultant
Mercedes Benz
02.2015 - 04.2017
Sales manager
Nedbank
05.2012 - 08.2014
Team Leader
Absa
02.2010 - 02.2012
Sales consultant
Absa loan center
03.2008 - 02.2010
Call center sales consultant
Absa bank
03.2006 - 03.2008
Tshwane University of Technology
3year National Diploma from Marketing
Senior Certificate