Thabo Motsohi
Fruad Specialist
Johannesburg,EDENVALE
Summary
I am a natural born leader and strong communicator. Highly trained individual boasting a career involved in reviewing accounts and uncovering issues, capable of determining risk levels and communicating effectively with clients and internal personnel. Solid team player with outgoing positive demeanor. With the experience gained from the number of years spent in the Banking industry I am motivated to maintain customer satisfaction and contribute to company success.
Fraud prevention professional with deep expertise in identifying and mitigating fraudulent activities. Proven track record in risk assessment, data analysis, and implementing effective prevention strategies. Strong collaborator with focus on team success and adapting to evolving challenges. Reliable and results-driven, excels in maintaining compliance and safeguarding assets.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
14
14
years of professional experience
Work History
Fraud Prevention Specialist
ARO
Johannesburg
08.2018 - Current
- Review fraud filter alerts and process alerts; record and escalate issues; monitor unusual debit card activity and notify appropriate parties of fraudulent activity.
- Uses fraud detection tools and reports to identify and assess potential fraudulent transactions; takes appropriate action, including escalating issues as necessary and communicating any trends to management.
- Review fraud tends and complete common point of purchase analysis and make recommendations for card to be blocked
- Contacts customers when necessary to verify legitimate or fraudulent nature of transactions
- Maintains effective working relationships across the team and departments as necessary
- Compiles and create reports to clearly outline department’s progress
- Performs other job-related duties or special projects as assigned
- DUTIES
Fraud Prevention Acting Manager
ARO
Johannesburg
04.2019 - 06.2019
- Aligning initiatives to Group Fraud Strategic objectives with specific performance measurements and control systems to track progress.
- Dealing with underperformance matter in question
- Maintain a high level of professionalism in stakeholder interactions, including written and verbal communications, based on sound knowledge of the industry, and understanding of relevant regulatory requirements.
- Providing guidance to the team on methods to achieve world class standards of efficiency and service, continually striving to enhance existing processes.
- Driving performance development for all employees
- System requesting for the team to be able to perform Business as usual
- Creating a supportive climate for participation and commitment with motivated employees
- DUTIES
Mauritius ROA Consultant
ABSA
Johannesburg
11.2014 - 01.2018
- Updating Mauritius individual and organizations account details
- Facilitating standing order (debit order) payments
- Deposit renewals for companies trading with Barclays bank Mauritius
- DUTIES
Customer Service Representative
Superior Choices
Pretoria
05.2014 - 09.2014
- Call center agent: Cleaning up client’s data base and confirming if they still would like to carry on with their membership
- DUTIES
HomeLoan Assessor Support
Standard Bank
Johannesburg
01.2012 - 07.2013
- Home loan assessor support
- Personal term Loans
- AVAF training
Education
Certificate - Risk Management
Rhodes University
Western Cape 11.2025
Certificate -
MANCOSA
Johannesburg South Africa01.2023
Cyber Security - IT
University of Cape Town
Cape Town South Africa 04.2001 -
Advertising diploma - undefined
Boston City Campus
Pretoria Arcadia01.2009
High School Diploma -
Bethlehem Voortrekker High School
Bethlehem Free State12.2007
Skills
Result driven
References
- Victor, Moloi, Home Loans Team Leader, 060 631 5061, Standard Bank OSS Pretoria
- Lethabo, Ramokoka, Head of card services OPS, 082 892 1564, ABSA
- Ina, Viljoen, Superior Choices CRM manager, 074 552 2523, Superior Choices
Accomplishments
- 2018-ABSA Africa Converged Security Academy with Rhodes University
- 2017-Absa men’s forum VP
- 2016-ROA pitch in champion
- 2015-Awarded a certificate of excellence
- 2015- (Second In command) role
Timeline
Fraud Prevention Acting Manager
ARO
04.2019 - 06.2019
Fraud Prevention Specialist
ARO
08.2018 - Current
Mauritius ROA Consultant
ABSA
11.2014 - 01.2018
Customer Service Representative
Superior Choices
05.2014 - 09.2014
HomeLoan Assessor Support
Standard Bank
01.2012 - 07.2013
Cyber Security - IT
University of Cape Town
04.2001 -
Advertising diploma - undefined
Boston City Campus
Certificate - Risk Management
Rhodes University
Certificate -
MANCOSA
High School Diploma -
Bethlehem Voortrekker High School