Summary

Overview

Work History

Education

Skills

Timeline

Thabo Moraba

Manager

Polokwane

Summary

Skilled Branch Manager/operation management with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.

Overview

years of professional experience

years of post-secondary education

Language

Work History

Branch Manager

Rentokil initial

Nelspruit

08.2016 - Current

Manage Customer portfolio - Customer Retention management and develop new business
Contact and meet (engage) with customers
Secure Business Agreements (Service Level Agreements)
Grow and maximise Portfolio Revenue
Forecasting Skills (finance: revenue, manpower, fleet, service costs, cash, and profit)
Accounts Receivable
Improve performance to below Terminations Target
Productivity
State of service
Health, Safety & Environment
Asset management and Fleet control,Route planning
HR / IR / Coaching (Performance assessment of the staff)
Conduct Route 1 training(in-service training)
Spot check the stock take process
Reconcile the banking and petty cash
Engaged employees in business processes with positive motivational techniques.
Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Assessed employee performance and developed improvement plans.
Maintained friendly and professional customer interactions.
Met deadlines by proactively managing individual and team tasks and streamlining processes.
Consulted customers to boost product sales and services.
Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Forecasted trends and recommended improvements based on financial risk analyses.
Resolved various issues impacting sales management and business operations.
Launched new training program to boost employee skills and staff retention rate.

Service supervisor

05.2014 - 08.2016

Organized and detail-oriented with a strong work ethic.
Identified issues, analyzed information and provided solutions to problems.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Excellent communication skills, both verbal and written.
Delivered services to customer locations within specific timeframes.
Visiting customers and do quality assurance
Plan daily route and rezoning of the zones
Count stock every month end
Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Coached employees through day-to-day work and complex problems.
Maintaining stock levels in the warehouse and replanish

Klm Setati Food Services

05.2014 - 07.2016

Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
Cleaned and maintained warehouse in compliance with OSHA safety standards.
Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
Fleet control and maintenance
Day to day running of the warehouse duties.
HR/IR issues

Warehouse Manager

01.2012 - 11.2012

Planning
Stock Control
Order Handling
People Management
Asset Management include fleet
Superior Customer Service
Route planning
Housekeeping
Health and Safety
Name of

Depots Auditor

09.2008 - 12.2011

Reason for leaving : Accepted A Position at Klm Distribution as Progress Milling was retrenching at that time
SUMMARY OF DUTIES
Investigate stock loss, variance, inventory planning
Maintaining stock level and assets of the company
Conduct and manage stock take
Daily Banking and end of day procedures
Audit of depots, audit sales, invoice and stock returns
Health and safety procedures

Stock Control Supervisor

Nature’s Health Products

03.2007 - 06.2008

Reason for leaving : Liquidated
SUMMARY OF DUTIES
Maintaining stock level for the branch
Ordering of stock
Receiving and dispatching of stock
Distribute stock to customers
Supervising warehouse staff
Conducting stock take at month end
Name of

Receiving

11.2000 - 03.2007

Reason for leaving : Changing Of Environment
SUMMARY OF DUTIES
Dispatch, ordering and receiving
Receiving and dispatching stock
Store keeping
Conduct stock taking
Assist with stock take procedures
Investigating of stock queries

Education

Matriculated -

Relebogile Senior High School

Phalaborwa

01.1992 - 01.1997

National Diploma - Business Management

Pietersburg Technical College