Thabo Moloi

• Collaborated with management to develop strategies for optimizing dealer performance and improving overall operational efficiency.
• Recently, I hosted the Dealer Investor conference with the dealer network to discuss strategic outlook.
• Established a dealer profitability project to improve overall dealer profitability.
• Introduced the YES Sales Cadet program in 2025.
• Introduced the revised dealer retail agreement with the dealer network.

• Managed overall responsibility, business operations, and strategy for TruckStore within Daimler Truck Southern Africa (DTSA).
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Developed and implemented strategies to increase sales and profitability.
• Managed and steered the TruckStore Agent locations at the dealer network to enhance the network cooperation strategy, ensuring close cooperation with the dealer network.

• Developed and implemented annual Parts Sales & Customer Service division strategy to ensure that after-sales objectives of parts sales net revenue and customer experience were achieved.
• Steered the business to achieve targets and the key performance indicators, mainly on Parts Sales targets and Customer satisfaction.
• Achievements
• Achievement of targets for 2019, 2020, and 2021.
• Implementation of the TruckParts second channel product portfolio in the market.
• Successful launch of the MB Uptime service offering in the market.
• Adaptation and implementation of the Powered by US service marketing concept.
• Overall achievement of the Customer Satisfaction Index survey results.

• Implemented the Parts Marketing Strategy with the dealer network, focusing on market retention and penetration.
• Awarded 'Best Sales Excellence Program 2019' at the After-Sales global conference.
• Awarded 'Best Market Implementation 2017' at the After-Sales global conference.
• Achieved the Parts Sales target for the years 2015, 2016, and 2017.
• Assisted the dealer network in implementing Parts Sales and Marketing initiatives.

• Successful planning and implementation of the Mercedes-Benz service marketing strategy aimed at repositioning the Mercedes-Benz after-sales brand promise.
• Excellent management of the overall service and technical budget, and the maintenance and warranty budgets.
• Introduction of the tire business in the dealer networks of Mercedes-Benz South Africa.
• Introduction of the Premium Drive maintenance plan: 7 years in the market, offering customers peace of mind in the brand.
• Achievement of overall customer satisfaction through the years.
• Built a solid relationship with key accounts, such as Avis, Budget, and other rental companies.
• Supported the brand in the effective launch of new products in the market.

• Achievement of turnover budgets.
• Implemented target agreements with the dealer network through engagement and alignment with the network.
• Conducted effective market research on the parts business, with analysis of Parts Basket comparisons, and ensuring parts pricing competitiveness.
• Monitored competition activity and pricing, identified improvement areas, and made recommendations on corrective actions.
• Prepared Marketing and Communication measures in postitioning the Mercedes-Benz parts marketing drives.
• Success in technical database management leading to a successful launch of the different new models, e.g., C-Class, E-Class, M-Class.

• Maintained an up-to-date technical parts database and related parts technical information including systems to support the complete range of Mercedes-Benz South Africa approved products.
• Project lead on the Analysis and ordering of initial stock for new Mercedes-Benz and Smart models.
• Ensure advice to and resolution on time to internal and external parts technical issues.
• Identified key training requirements for the dealer network on parts technical issues.
• Effective knowledge management by transfer of skills from old team to new team.
• Increased system uptime by proactively monitoring database health and addressing potential issues before they escalated.

• Was responsible for the establishment of the overall maintenance and warranty administration for Subaru South Africa.
• Introduced a monthly analysis of the warranty expenditure.
• Analyzed warranty data in preparation for initiating technical failure reports to Japan.
• Warranty administration and system for all Subaru dealerships in South Africa.
• Investigated the field technical problem and came up with a solution.
• Prepared warranty reports and relied on the cost and trends to dealerships.

• Investigated key shortcomings of the Audi Centre Service Department.
• Prepared a Custiomer Satisfation Study for the dealership and presented recommnedation to the excom team.
• Implemented the daily VBM meeting with the service for effective communication across the service & parts departments.

Overa

• Developed problem-solving abilities through hands-on experience with real-life business scenarios.
• Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.

• Provision of academic support in Engineering Drawing
• Marking tests scripts and tutorials

• Design of a pit-dewatering pump system in a period of 2 months
• Learn real life engineering situation
• Make good engineering assumptions in early stages of project
• PowerPoint Presentation to senior management

• Investigation and design of an oil transportation system
• Data capturing
• Design automation and control for the designed system

• Design a dust suppression system
• Gather important information from previous dust system
• Performing cost analysis for the validity of project

• Learn hands-on skills offered at different section of training center
• Application of acquired skills to build engineering models