Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

THABO MOKONE

Bakery manager
Kagiso Krugrsdorp ,GP

Summary

Versatile professional with a proven track record at Pick N Pay, adept in team leadership and inventory management, enhancing operational efficiency and customer satisfaction. Skilled in Microsoft Word and client relations, my strategic planning and assertiveness have driven significant sales growth. Committed to excellence, I excel in fast-paced environments, ensuring top-notch service and safety standards.

Offering strong foundation in time management and organizational skills, eager to learn and develop within bakery setting. Brings solid understanding of customer service principles and inventory control. Ready to use and develop team leadership and problem-solving skills in Desired Position role.

Results-driven food service professional with proven track record in overseeing bakery operations. Known for implementing effective strategies that improve product quality and streamline processes. Highly reliable and adaptable, with focus on team collaboration and achieving exceptional results.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

2014
2014
years of professional experience

Work History

Bakery Manager

Pick N Pay
  • Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Managed inventory and reduced waste, resulting in cost savings for the bakery.
  • Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
  • Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
  • Maintained cleanliness and hygiene in bakery premises.
  • Managed all baking operations professionally and handled all problems confidently.
  • Maintained and controlled inventory of baked goods.
  • Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
  • Introduced new display techniques that showcased products effectively, increasing visual appeal and driving sales growth.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Collaborated with other department managers to develop cross-promotional strategies that boosted overall store revenue.

Warehouse Delivery Driver

Only the Best Dry Clean
01.2012 - 08.2013
  • Supported warehouse operations through accurate record-keeping, reporting discrepancies, and ensuring proper stock rotation.
  • Handled fragile items carefully during loading/unloading processes to minimize damage or loss of product quality.
  • Demonstrated strong organizational skills in loading and unloading cargo in a safe and secure manner.
  • Improved communication between drivers and warehouse staff by actively participating in team meetings discussing challenges faced on the road or during pick-ups/drop-offs at warehouses.
  • Collaborated with colleagues to improve overall warehouse efficiency by sharing best practices and implementing new strategies.
  • Provided excellent customer service during deliveries, addressing concerns, answering questions, and resolving issues professionally.
  • Upheld company reputation with punctual deliveries while maintaining compliance with local traffic laws and regulations.
  • Streamlined the delivery process by utilizing GPS technology for precise navigation and route optimization.
  • Fostered positive relationships with clients through clear communication, timely deliveries, and a professional demeanor at all times.
  • Contributed to team success by assisting with packing, labeling, organizing inventory when needed.
  • Increased safety awareness by conducting regular vehicle inspections and reporting any issues promptly.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Protected people and equipment from hazardous materials by using correct procedures.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Fostered positive working relationships with regular customers.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.

Administrative Clerk

Aim Companies
02.2011 - 01.2012
  • Entered data into system and updated customer contacts with information to keep records current.
  • Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
  • Input data and processed system change to generate accurate reports.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
  • Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
  • Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
  • Supported human resources initiatives with new employee onboarding, benefits administration, and recordkeeping tasks.
  • Boosted department efficiency with timely completion of assigned tasks.
  • Fostered positive work culture, coordinated team-building activities that improved morale and team cohesion.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Input data into spreadsheets and databases.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

Education

National Senior Certificate -

Madiba Comprehensive High
Kagiso

NQF 3 - FOOD AND BEVERAGES

FRESH FOOD ACADEMY
EDENVALE
11.2013

Skills

Verbal and written communication skills

  • Customer service
  • Computer skills
  • Office administration
  • Microsoft Word
  • Time management
  • Microsoft outlook
  • Customer and client relations
  • Customer relations
  • Critical thinking
  • Strong problem solver
  • Scheduling
  • Professional communication
  • Dedicated team player
  • Verbal communication
  • Client relations
  • Supervising staff
  • Staff management
  • Inventory systems
  • Team bonding
  • Strategic planning
  • Clean driving record
  • Route planning
  • Assertiveness
  • Negotiation
  • Working independently
  • Excellent driving skills
  • Attention to detail
  • Multitasking and organization
  • Package handling
  • Time sensitive deliveries
  • Team collaboration
  • Verbal and written communication skills
  • Package delivery and Pick-up
  • Verbal and written communication
  • Valid Driver's license
  • Defensive driving
  • Vehicle inspections
  • Safety protocols
  • GPS navigation
  • Vehicle maintenance
  • Written communication
  • Deadline adherence
  • Delivery management
  • Traffic safety
  • Teamwork
  • Multitasking
  • Reliability
  • Customer satisfaction
  • Customer interaction

Languages

English
Bilingual or Proficient (C2)
Xhosa
Elementary (A2)

Timeline

Warehouse Delivery Driver

Only the Best Dry Clean
01.2012 - 08.2013

Administrative Clerk

Aim Companies
02.2011 - 01.2012

Bakery Manager

Pick N Pay

National Senior Certificate -

Madiba Comprehensive High

NQF 3 - FOOD AND BEVERAGES

FRESH FOOD ACADEMY

Similar Profiles

CREATE PROFILE
THABO MOKONE Bakery manager