Thabo Kortjaas
Durban
Summary
Dynamic professional with a proven track record at Cci and Ignition, excelling in customer satisfaction and problem-solving. Skilled in documentation and call center operations, I have significantly contributed to enhancing service quality and efficiency. My expertise in empathetic customer interactions and adeptness in managing complex grant projects at Sassa highlight my versatile skill set.
Overview
9
9
years of professional experience
Work History
Call Center Agent Customer Service
Cci
10.2023 - 07.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Call Center Agent Collections
Ignition
02.2023 - 09.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Grant Administrator
Sassa
01.2016 - 12.2017
- Maximized available funding by collaborating with program teams to develop tailored project budgets.
- Completed pre and post-award research activities while delivering excellent customer service.
- Supported professional development within the organization by sharing best practices in grants management with colleagues.
- Proactively identified potential problems or areas of concern within grant projects, working with program staff to develop appropriate solutions and mitigate risks.
Education
Matriculated -
Chesterville Secondary School
Skills
Documentation and reporting
Call center operations
Answering questions
Till counting
Problem-solving skills
Timeline
Call Center Agent Customer Service
Cci
10.2023 - 07.2024
Call Center Agent Collections
Ignition
02.2023 - 09.2023
Grant Administrator
Sassa
01.2016 - 12.2017
Matriculated -
Chesterville Secondary School