Thabo Jonathan Moroke

Operations Manager – Governance, Compliance & Control Accountabili accountable for ensuring that the following operational support, compliance, and governance functions are properly executed, controlled, and reported by yourself, coordinators and support staff.

1. Subcontractor Onboarding & Management

Accountable for ensuring that subcontractors are correctly onboarded, compliant, and controlled before being deployed operationally.

Responsibilities:

• Identify regions with internal resource shortages and identify and use subcontractors until such time internal resource count can be increased
• Follow the approved subcontractor onboarding process in full
• Verify that all required documentation is submitted, valid, and approved
• Prevented deployment of non-compliant subcontractors
• Review onboarding status and gaps regularly
• Intervene where standards are bypassed
• Escalate risks or repeated non-compliance
• Ensure subcontractor issues do not impact operations or clients
• Ensure financial processes related to subcontractors are complied with (PO’s and invoices)

2. Client Security Vetting

Accountable for ensuring all client security vetting requirements are met prior to site access.

Responsibilities:

• Processing of client-required security clearances
• Tracking approval status and expiry dates
• Secure storage and maintenance of vetting records
• Ensure no personnel are deployed without valid clearance
• Monitor compliance trends and delays
• Address process failures that cause access or operational delays
• Provide assurance to senior management that security compliance is controlled

3. Fleet Compliance

Accountable for ensuring that the fleet is compliant, available, and fit for operational use.

Responsibilities:

• Track vehicle licensing, and service schedules
• Identify and report non-compliance or availability risks
• Maintain up-to-date fleet compliance records
• Conduct regular compliance checks on company fleet, including licensing, roadworthiness, and service schedules.
• Monitor driver behaviour reports, including speeding, harsh braking, harsh cornering, and other unsafe driving indicators.
• Identify repeat or high-risk driving behaviour and ensure corrective and disciplinary action is applied in line with company policy.
• Continuously monitor fuel consumption and fuel spend per vehicle and per driver, validating usage against kilometres travelled and operational requirements.
• Investigate abnormal fuel usage and ensure fuel abuse or vehicle misuse is addressed and escalated where required.
• Track and report any fleet non-compliance, safety risk, or cost abuse issues to management, together with corrective actions implemented.

4. Health & Safety Compliance (Oversight Accountability)

Accountable for ensuring that health and safety protocols are implemented, followed, and enforced across operations.

This includes oversight of:

• PPE availability, issuance, and compliance
• Adherence to company health and safety policies
• Preparation for and support of safety audits
• Accurate safety reporting
• Review safety compliance trends, not only incidents
• Ensure corrective actions are implemented and verified
• Prevent repeat safety failures
• Drive accountability through coordinators
• Drive Safety360 system document compliance through H&S department

5. Tools & Company Assets

Accountable for ensuring company assets are controlled, traceable, and protected.

Responsibilities:

• Maintain an up-to-date asset and tool register
• Track issuance, return, and condition of assets
• Monitor replacement needs
• Review asset control reports
• Address losses, misuse, or poor control
• Ensure asset availability supports operations
• Prevent operational delays due to poor asset governance

6. Stock Management (Oversight Accountability)

Accountable for ensuring stock levels are visible, controlled, and sufficient to support operations.

Responsibilities:

• Monitoring consumables, tools, and PPE stock levels
• Usage tracking and reporting
• Replenishment planning and supplier coordination
• Ensure shortages are identified before impacting operations
• Review usage trends and abnormal consumption
• Prevent emergency procurement caused by poor planning
• Ensure stock governance supports operational efficiency

7. Operational Support & Governance

Accountable for ensuring that back-office operational support functions are aligned to operational needs.

Responsibilities:

• Administrative support to operations
• Operational reporting accuracy
• Audit preparation and governance requirements
• Ensure reporting is meaningful, accurate, and timely
• Identify gaps in operational visibility
• Correct process weaknesses impacting governance or audits
• Support senior management with reliable operational insight

8. Radio Testing & Quality Control

Accountable for ensuring that testing and quality control processes are followed and effective.

Responsibilities:

• Testing activities are planned and completed as required
• Results are recorded and reviewed
• Quality issues are identified early
• Repeat quality failures are investigated and corrected
• Review quality trends and failure patterns
• Drive corrective actions through the team
• Ensure quality outcomes are predictable and controlled
• Report findings to client

Key Additional Responsibilities / Focus Areas for Operations

Beyond compliance and oversight, an Operations Manager actively drives the following:

A. Anticipation & Proactivity

• Always thinking two steps ahead.
• Seeing potential risks in scheduling, resource allocation, or subcontractor availability before they become problems.
• Asking: “What can go wrong today, this week, or this month?” and having plans in place.

B. Communication & Visibility

• Ensures accurate and timely reporting, not just task completion.
• Communicates risks, delays, and performance trends before management or clients notice.
• Provides meaningful updates, not just “status OK” statements.

C. Decision-Making & Prioritization

• Balances competing operational demands (emergency work vs planned maintenance).
• Makes decisions quickly under pressure, based on incomplete information if needed.
• Understands what is critical vs nice-to-have.

D. Coaching & People Leverage

• Recognizing that success is delivered through others.
• Identifies gaps in coordinators or support staff and trains, guides, or corrects them.
• Holds the team accountable without taking over the work personally.

E. Process Discipline & Continuous Improvement

• Enforces processes consistently but also questions weak processes that create rework or inefficiency.
• Looks for patterns in failures and implements permanent fixes, not just patches.

F. Resource & Cost Awareness

• Knows where money, time, and tools are being used and whether it’s justified.
• Optimizes resources while maintaining service quality and safety.
• Prevents cost leakage through proactive oversight (e.g., fleet misuse, wasted consumables).

• Broadcasting Solutions.
• Telecommunications solutions.
• Aviation ATPs.
• Radar Systems Installation.
• As-built documentation.
• Product Sourcing.
• Quotations and RFPs.
• Business and Sales Development.
• Account management.
• Solution Design.
• Presentation.
• Tendering.
• Attending courses at ATNS Academy.
• Primary and secondary radar installation.
• Military Communication and monitoring solutions
• Project Leadership.
• Conducted radar tests, tracking and collating test data for further analysis.
• Supported the development of procedures for installation engineering.
• Optimised sequence of maintenance operations to improve workflows.
• Planned implementation of changes to current procedures, facilitating smooth operations.
• Conducted in-depth research on emerging technologies, presenting findings to senior management to inform future investment decisions.
• Authored comprehensive documentation on system architecture and operational procedures, serving as a vital reference for ongoing maintenance and troubleshooting.
• Assessed project risks and developed mitigation strategies, ensuring timely delivery within scope and budget constraints.
• Adhered to and endorsed health and safety regulations.
• Designed and executed strategic plans for IT infrastructure upgrades, ensuring seamless transition with minimal disruption to business operations.
• Researched ways to increase efficiency, collecting data to present actionable findings.
• Promoted a culture of innovation, encouraging team members to explore new ideas and challenge conventional approaches.
• Actively contributed to industry forums and workshops, staying abreast of technological advancements and best practices.
• Optimised sequence of installation operations to improve workflows.
• Conducted project monitoring, tracking and collating test data for further analysis.

• Preventative and corrective maintenance.
• Radio maintenance.
• Transmission/MW maintenance.
• PABX maintenance.
• Air conditioning maintenance.
• UPS and rectifier maintenance.
• Site File Updates.
• Observations and Recommendations.
• Subcontractor monitoring.
• Resource Allocation.
• Scheduling.
• Installed and maintained telecommunication and other data systems at customers' premises, consistently acting with professionalism.
• Installed and repaired telecommunications and data transmission equipment.
• Completed installation jobs to quality standards within required timeframes.
• Installed and maintained complex telecommunications networks, improving system reliability and performance.
• Communicated with customers in professional manner providing comprehensive support.
• Maintained infrastructure for robust communication systems.
• Maintained accurate installation records in line with department record retention guidelines.
• Provided technical support and guidance to users, enhancing their understanding and use of telecommunications systems.
• Provided cost estimates to customers for installation of equipment and networks.
• Inspected fibre optics and other data cable for damage.
• Responded to emergency calls in event of system failures.
• Performed proof tests such as line testing, circuit commissioning and power tests to guarantee working order.
• Conducted regular system checks to maintain optimal network functionality and prevent potential issues.
• Participated in emergency response teams to restore telecommunications services following outages or disasters.
• Documented network by labelling and routing equipment and cables and recording configuration diagrams and specifications.
• Completed and submitted technical documentation.
• Analysed and understood provided technical information for repair work.
• Answered customers' questions and resolved concerns to maintain positive customer ratings.
• Assessed customer requirements to recommend appropriate telecommunications solutions that met their needs.
• Diagnosed malfunctions of radio and electromagnetic wave communications systems to make appropriate repairs.
• Offered technical training and lead worker oversight of work of less experienced technicians, offering guidance to improve work skills.
• Trained junior technicians on best practices in telecommunications maintenance and safety protocols.
• Analysed system data to identify trends and make recommendations for system improvements and optimisation.
• Conducted risk assessments for telecommunications projects, identifying potential issues and developing mitigation strategies.
• Diagnosed and repaired faults in telecommunications equipment, minimising downtime and disruption.
• Followed codes, standards and legal regulations to maintain safe working environment.
• Verified compatibility of materials for smooth upgrades.
• Served as liaison with vendors in solving routine problems with communications components.
• Kept supplies ready by inventorying stock, placing orders and verifying receipts.
• Documented all maintenance and repair activities, creating comprehensive records for future reference.
• Serviced equipment quickly and accurately for minimal downtime.
• Performed test runs to guarantee reliability and functionality.
• Handled assigned tools, test equipment and vehicles with care to avoid malfunctions and disruptions to work schedules.
• Managed inventory of telecommunications equipment, ensuring availability of necessary parts for repairs and upgrades.
• Led projects to expand telecommunications infrastructure, coordinating teams to ensure timely and within-budget delivery.

• Broadcasting Solutions
• Telecommunications Solutions
• Aviation ATP's
• Radar Systems Installation
• As built documentation
• Products Sourcing
• Quotations and RFP's
• Business & Sales Development
• Account Management
• Solutions Design
• Presentation
• Tendering
• Attending courses at ATNS Academy
• Primary and Secondary Radar Installation
• Duration :

• Day-to-day technical maintenance of Vodacom telecommunications sites.
• Management of 24 technicians.
• Allocation of tasks to field personnel.
• Task scheduling, resource allocation, and.
• Adhering to health and safety requirements.
• Governance and Scrum meetings.
• Ensuring SLA requirements are met.
• PIM testing in EAS sites.
• Quality inspections of RF contractor work.
• Generator Deployment Management.
• Escalation Management.
• Refuelling Management.
• MW faults.
• RF Faults.
• VSWR faults.
• PIM Faults.
• Fibre/Transmission Faults.
• Tested equipment, machinery and instruments to assess proper functioning.
• Kept project leaders regularly updated with progress, maintaining open, productive communication.
• Managed maintenance data records and tracked maintenance and operating information for onsite reference.
• Prepared detailed reports and presentations to communicate project status and results to senior management and clients.
• Conducted risk assessments to add control measures, creating healthier and safer environment.
• Conducted tests and examined components and assemblies to identify and rectify defects.
• Monitored project progress against timelines and budgets, making adjustments as necessary to meet key milestones.
• Kept up-to-date knowledge of relevant regulations to verify work complied with legislation.
• Continually improved methods and procedures for processes, measurement, documenting and workflow techniques.
• Interpreted data to inform engineering decisions and make system improvements.
• Analysed system failures and implemented corrective actions to prevent recurrence, enhancing system robustness.
• Oversaw the maintenance of critical infrastructure, ensuring operational reliability and safety standards were met.
• Identified opportunities for process improvements and led initiatives to enhance operational efficiency.
• Coordinated with suppliers to secure high-quality materials at competitive prices, optimising supply chain efficiency.
• Developed and delivered technical training programmes for junior engineers and technicians, fostering professional growth.
• Negotiated contracts with external contractors and service providers, ensuring favourable terms and conditions for the company.
• Oversaw QHSE Site Induction pack, maintained records and confirmed all staff and contractors completed induction.

• Contractor monitoring.
• Project tracking.
• Scheduling.
• Resource allocation.
• Quoting and Invoicing.
• Quality control.
• Vandalism assessments.
• Scope of Works creation.
• Contractor's quote approval.
• Assist with network maintenance.
• PAC approvals.
• RFQ.
• Contractors' quote approvals.
• Ad hoc operational functions.
• Field Maintenance Engineering.
• Generator deployment.
• Generator refuelling.
• Generator minor maintenance.
• Site tests.
• Provisional site acceptance.
• Site acceptance.
• VSWR faults.
• MW faults.
• RF faults.
• RAN maintenance.
• TX - Fibre Faults.
• AC and DC faults.
• Environmental Alarms.
• Collaborated with team members to achieve target results.
• Managed complaints with calm, clear communication and problem-solving.
• Maintained clean, safe working environments to eliminate accident risks.
• Identified issues, analysed information and provided solutions to problems.
• Built and maintained courteous and effective working relationships.
• Resolved customer queries and problems using effective communication and providing step-by-step solutions.
• Picked up additional tasks to aid team success.
• Demonstrated consistent hard work and dedication to achieve results and improve operations.
• Actively listened to customers to fully understand requests and address concerns.
• Met schedule using excellent planning and coordination skills.
• Prepared range of written communications, documents and reports.
• Promoted safe working environment by implementing regulatory standards, policies and guidelines.

• Project Planning & Scope of Works
• Project Scheduling
• Resource Allocations
• Installation Team Leadership
• Project Leadership
• Installations Planning and OHS
• Installations
• Commissioning
• Budgeting
• Site Management
• Site handover and acceptance
• Risk Management
• Account Management
• Utilised project management software tools to streamline workflows and enhance team collaboration.
• Acted as first point of call for queries around deliverables and problem solving to maintain smooth running operations.
• Led cross-functional teams in the delivery of high-profile projects, meeting strict deadlines and budget constraints.
• Achieved desired results by monitoring project progress, anticipating potential bottlenecks and implementing preventative action.
• Developed comprehensive project plans, including timelines, milestones, and resource allocation.
• Oversaw quality assurance processes to maintain high standards of project deliverables.
• Analysed project requirements to develop comprehensive project plans, schedules, and resource allocations.
• Resolved project conflicts and challenges through effective problem-solving and negotiation techniques.
• Directed the onboarding and training of new project team members, enhancing team capabilities.
• Implemented risk management strategies to mitigate potential project delays and budget overruns.
• Championed sustainability practices in project execution, reducing environmental impact and promoting corporate responsibility.
• Facilitated training sessions for project team members, enhancing their skills and knowledge.
• Managed project team, coordinating contractor activities to execute projects under-budget and within strict deadlines.
• Conducted post-project evaluations to identify lessons learned and best practices for future initiatives.
• Coordinated project phases from initiation to closure, facilitating clear communication among stakeholders.
• Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
• Coordinated with clients to define project scope, objectives, and deliverables, fostering strong relationships.
• Facilitated communication between project stakeholders to ensure alignment with strategic goals.
• Monitored costs, timescales and resources used to achieve project success.
• Built strong relations with subcontractors and vendors to optimise cost savings and ensure timely pre-construction completion.
• Negotiated project scopes and timelines with clients, ensuring alignment with business objectives.
• Monitored project progress against milestones, adjusting plans as necessary to address challenges.
• Prepared detailed reports on project status, presenting findings to senior management for strategic decision-making.
• Obtained relevant permits and licenses from appropriate authorities to minimise delays.
• Spearheaded change management efforts, ensuring smooth transitions and minimal disruption.
• Implemented risk management strategies to minimise project delays and cost overruns.
• Conducted regular project reviews and reports for senior management, highlighting achievements and areas for improvement.
• Supervised supply purchases, management and tracking in line with budgetary requirements.
• Oversaw quality control processes throughout project lifecycles, maintaining high standards of delivery.
• Monitored staff performance and developed improvement plans.
• Delivered status reports to stakeholders for budgeting and planning purposes.
• Negotiated with suppliers and contractors to secure quality resources at competitive prices.
• Led cross-functional teams in the delivery of high-priority projects, meeting strict deadlines and budget requirements.
• Allocated project resources effectively, ensuring optimal use of personnel, technology, and materials.
• Coordinated strategic plans for administrative services management and optimisation to best use available resources.
• Fostered collaboration between team members, encouraging innovative solutions to complex problems.
• Controlled expenses by improving resource allocation, resulting in improved efficiency and cost-control.
• Negotiated contracts with suppliers and subcontractors, securing favourable terms and quality services.
• Produced forward-thinking and creative proposals for new opportunities to grow business and client roster.
• Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
• Advised senior management on facilities needs and delivered ongoing operational support.
• Led project scope development with estimates, budgets and schedules to plan successful projects.
• Tracked costs and expenses for analysis against original budget, strengthening internal cost controls.
• Sourced vendors and suppliers for business needs and negotiated terms for optimum service delivery.
• Educated general contractors on quality control to elevate on-site standards.
• Monitored project progress, adjusting plans and resources as necessary to achieve objectives.
• Managed project budgets, tracking expenditures and implementing cost-saving measures without compromising quality.
• Acquired thorough understanding of key customer needs and requirements to provide accurate project scope.
• Managed stakeholder expectations through regular updates and transparent communication channels.
• Tracked project expenditure, providing financial oversight to remain within allocated budgets.
• Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
• Met project deadlines by managing and partnering with contractors to monitor performance.

• Job Responsibilities: Project Coordination, Maintenance, and Installation.
• Broadcast, Telecommunication and Radio Transmission Equipment
• Provision of Engineering drawing and Flow sheet
• Project Planning
• Tower/Mast Installations
• Civil Works
• Client Training
• Preparation of technical documentation
• Commissioning of Equipment in African Countries (SADC)
• Feeder and antennae installations
• Rigid Line installations
• Customer Care :
• Commissioning & Installation
• Interference & Spectrum Analysis :
• Frequency allocation for stations
• Telemetry programming/installation
• Site surveys & Site survey report documentation
• Sub contractors monitoring
• Ensuring that safety and health on site
• Employment and payment of casuals
• Ensuring that sites are constructed According to proposed drawings
• Ensuring delivery & distributionOf materials to sites
• Transport management
• Site Inspections and OHS
• Purchasing hardware materials
• Client & contractor co-ordination
• RF Equipment repairs
• Electrical DB reticulation (container).
• Quotes, pricing, and business Development
• Supervised a team of subcontractors and workers, promoting a culture of safety and productivity on site.
• Developed strong relationships with clients, building trust and facilitating smooth project execution.
• Monitored staff performance and developed improvement plans.
• Managed site logistics efficiently, ensuring equipment and materials were available as required.
• Conducted risk assessments to proactively address potential hazards on construction sites.
• Conducted regular site inspections to identify and rectify potential issues promptly.
• Implemented quality control procedures to uphold high standards of construction and finish.
• Completed projects on time and within allocated budget.
• Inspected sites for compliance with established rules and regulations to avoid accidents or incidents.
• Maintained compliance with health and safety regulations, reducing risk of on-site incidents.
• Ensured daily communication with vendors to monitor project progress.
• Coordinated employee schedules and tasks to match workloads, adjusting team sizes and assignments with changing needs.
• Coordinated with architects, engineers, and clients to guarantee that project specifications were met with precision.
• Assigned tools, materials and equipment, logged assignments and verified returned items and machinery against assignment records to minimise inventory loss or waste.
• Managed construction site operations, overseeing project progress and maintaining schedules to meet deadlines.
• Liaised with suppliers to secure timely delivery of materials, preventing project delays.
• Used company policies to provide effective issue resolution between customers and employees.
• Anticipated construction hurdles and instituted plans to mitigate impacts on delivery schedules.
• Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
• Drafted reports indicating project progress, resource usage and worker performance for stakeholder planning and review.
• Maintained payroll data and attendance records in site management applications for performance tracking and worker compensation.
• Advised senior management on facilities needs and delivered ongoing operational support.
• Resolved conflicts among team members, maintaining a positive and collaborative work environment.
• Interpreted blueprints and plans, relaying information to team of workers.
• Directed project activities to meet client's requirements by assessing progress and instituting measures to drive task completion.
• Consulted clients on planned project activities to obtain feedback, guidance or preferences used to adjust construction plans and schedules.
• Negotiated contracts with subcontractors, ensuring services were delivered at competitive rates.
• Oversaw purchase and supply of raw materials and equipment from pre-selected vendors to keep costs low and within budgetary allocations.
• Mandated observation of site policies and procedures for safe handling and disposal of dangerous waste and chemicals.
• Supervised supply purchases, management and tracking in line with budgetary requirements.
• Facilitated team meetings to discuss project status, address challenges, and strategise solutions.
• Assessed employees' knowledge gaps and offered training in construction activities, equipment operation and site safety protocols.
• Coordinated strategic plans for administrative services management and optimisation to best use available resources.
• Adapted project plans in response to unforeseen obstacles, minimising impact on timelines and budgets.
• Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
• Sourced vendors and suppliers for business needs and negotiated terms for optimum service delivery.
• Cooperated with authorities to obtain building permits and licenses for compliance with established laws and regulations.

• Northlands Business Park : Stand No: 331, +2711)704-5683, Fault Finding : Component level fault finding : Service Centre Facilitation : Spares Management : Technical Reporting : Workshop Management : Crisis Management : Customer Care : Stock Taking

• Telephone Number : (+2731)570-7900, Fault Finding (Component level) : Transmission Maintenance (Television & Radio) : Rf Network Analysis : Stock taking/ technical administration : Circuit Design & Modification : Audemat & Lindos Tests : Customer Care : Commissioning & Installation : Interference & Spectrum Analysis : Telemetry Maintenance : Testing & Assembling : Condition Monitoring : Studio Link implementation (ECR&SABC) : Network Operations Monitoring
• Previous Projects & Responsibilities: Impact Radio- Installation of new antenna system, FM Transmitter, STL link, main control and telemetry system