THABO BALOYI
Kempton Park
Summary
Experienced and proactive Customer Service Representative with 6 years of experience managing customer interactions and resolving complaints. Eager to join a forward thinking company in order to add value and enhance customer satisfaction and loyalty through exception client service.
Overview
12
12
years of professional experience
19
19
years of post-secondary education
Work History
Sales Executive
Afrirent Holdings - Afritracker Division
06.2023 - Current
- Identify and prospect potential customers through cold calling, email campaigns, social media outreach, and networking events.
- Build and maintain strong relationships with key decision-makers to understand their business needs and position the company's products/services as the solution
- Develop and execute strategic sales plans to achieve and exceed revenue targets
- Prepare and deliver compelling sales presentations, proposals, and contracts to potential customers
- Negotiate and close deals to achieve sales objectives
- Provide regular sales reports and updates to the sales manager.
- Coordinating tracking installations schedule for new clients.
Scheduling Agent
Afrirent Holdings - Afritracker Division
01.2021 - 05.2022
- Marketing of Afritracker to both existing and prospective clients.
- Establishing, building and maintaining relationships with our various partners.
- Ensure that Customer Service standards are maintained in a highly pressurized environment.
- Scheduling fitments of Afritracker units.
- Liaising with technicians regarding appointments.
- Maintain local, regional and national Scheduling Relationships.
- Taking ownership of all queries received and calls taken and assisting the client within our SLA’s.
- Weekly reporting on all open Afritracker projects status
Customer Service Consultant
AFRIHOST SP
07.2018 - 09.2020
- Assist clients with General Information on Afrihost Products
- Assist with client signups through the Afrihost website
- Device Configuration
- Configure Routers, Mobile Devices and other devices sold by Afrihost - Assist clients with Afrihost Service Provisioning
- Keeping Clients Updated on Order Progress - Fault Finding
- Troubleshooting all Afrihost Services, including ADSL, Fibre, Mobile Data, Hosting, Email - Fault Logging
Customer Service Consultant
CELL C MERCHANTS
01.2013 - 06.2018
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolving customer issues and complaints with a focus on customer satisfaction.
- Providing product and service information to customers.
- Escalating complex issues to the appropriate department for resolution.
- Maintaining accurate records of customer interactions and transactions.
- Proactively identifying ways to improve customer experience and satisfaction.
- Participating in team meetings and training sessions to enhance product knowledge and customer service skills.
Education
Grade 12 -
MOUNTAIN VIEW HIGH
Turfloop Township, Polokwane 04.2001 -
High School Diploma -
MOONSTONE COLLEGE
Rivonia, South Africa 04.2001 - 04.2020
POPI ACT Awareness Certificate -
LABOUR SMART TRAINING
BBA - Supply Chain
REGENT BUSINESS COLLEGE
Auckland Park, South Africa 04.2001 -
Skills
- Strategic planning
- Innovation
- Excellent typing and accurate data capturing skills
- Excellent communication skills including excellent telephone manner
- Analytical skills
- Ability to work under pressure
- Excellent time management - Work with time controls
- High levels of self-discipline
- Able to work independently
- The ability to influence and negotiate with others
- Self-motivated and driven by targets
- Resilience
References
- Afrirent Holdings - Tracking, Nolwazi Dlamini, Key Account Exec, 012 880 0108/ +27 73 597 7095
- Afrihost - ISP, George Noko, Account Manager, 011 612 7200/ +27 81 749 7851
- Cell C - Merchants, Cavin Sithole, Supervisor, +27 72 316 8147
Timeline
Sales Executive
Afrirent Holdings - Afritracker Division
06.2023 - Current
Scheduling Agent
Afrirent Holdings - Afritracker Division
01.2021 - 05.2022
Customer Service Consultant
AFRIHOST SP
07.2018 - 09.2020
Customer Service Consultant
CELL C MERCHANTS
01.2013 - 06.2018
Grade 12 -
MOUNTAIN VIEW HIGH
04.2001 -
High School Diploma -
MOONSTONE COLLEGE
04.2001 - 04.2020
BBA - Supply Chain
REGENT BUSINESS COLLEGE
04.2001 -
POPI ACT Awareness Certificate -
LABOUR SMART TRAINING
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