Thabo Andries Letseng
Brackenfell
Summary
I am a 48-year-old male that has great interpersonal skills, hard working and extremely passionate in my line of work. I believe that I am an asset and a valuable member in my organization and any other company I might be working for, my track record, experience, and eagerness to learn as reflected in my CV below is a testament of my contribution and commitment to my career and task execution coupled with my extensive industry knowledge. I aspire of becoming the best version of myself as a worker and a trusted member of an organization I may find myself in going into the future, and I understand that to achieve this I need to be consistent, trustworthy, committed and be willing to learn, which are all qualities I have enhanced and grown into over the years. Ultimately my goal is to build an excellent relationship and a respectable name for the organization of my employment as well as myself through honesty, integrity, hard work and dedication to the achievement of a productive and quality workplace.
Overview
26
26
years of professional experience
Work History
OPERATIONAL SPECIALIST(RTS)
OPENSERVE
01.2021 - Current
- Perform specialist activities Receive and analyse request Determine nature of support to be provided Identify requirements and source spares Execute support actions/ Escalate Provide feedback and update records Identify/evaluate training methods Monitor progress Provide report back/recommendations/Feedback, reports
- Maintenance, acceptance, commissioning, installation, repair, recovery and special investigations(Broadband and IP) Receive and analyse request for installation Obtain installation details Install equipment/system Perform functionality tests, complete admin Update records Provide report back/ recommendations
- Coordination of special projects Manage/ detail design process facilitate Compile work breakdown structure and estimate Determine duration Negotiate resources Compile material requirement plan Establish completion date Schedule tasks Execute project, give report back/ progress report
- Technical reporting, support and training on communications network at advanced level for the entire region(Western Cape) Receive and analyse request Determine nature of support to be provided Identify requirements and source spares Execute support actions/ Escalate Provide feedback and update records Identify/evaluate training methods Monitor progress Provide report back/recommendations/Feedback, reports
- Maintained Equipment/ System Monitor equipment / system performance Monitor and improve standards and Quality Determine maintenance activities Execute maintenance activities Complete relevant administration Update records Configure systems Maintain Communications to elements Software Upgrades Audit systems Backup systems Monitor systems activities and IP Network Maintain systems Enhance systems Perform system administration Perform system recovery Test functionality
- Core Network Field Operation
OPERATIONAL SPECIALIST
OPENSERVE
01.2006 - 01.2020
- Responsible for the performance of advanced technical analysis.
- Timeous resolution of technical problem and services breaks.
- Ensure network availability and performance.
- Diagnosing and troubleshooting network errors.
- Responding to network alerts and hardware malfunctions.
- Responding to user requests and provide network training.
- Do special investigation and critical alarms for transmission.
- Maintain grade of service.
- Participating in duties assigned by the line manager.
- Take responsibility for solving specialist related problems as much as possible.
- Managed critical failures.
- Provide technical support.
- Achieving SLA targets for all internal customers and providing performance measures as required to line managers.
- Analysing network capabilities against utilization trends and future business requirements.
- Compiling of network development plan to ensure the enhancement or expansion requirements.
- Configuring of network infrastructure (hardware and software) to optimize current capabilities 24/7 bandwidth.
- Approving of final detailed engineering specifications for network equipment and technology.
- Providing solution for technology problems by analysing trends and root causes and proposing new procedures or modifications.
- CORE NETWORK OPERATION
TECHNICAL OFFICER, SURVEILLANCE CONTROL AND ANALYSIS
CENTURION
01.2003 - 12.2005
- Monitor alarms and performance information on the 24x7 basis.
- Perform initial analysis to identify issues follow by restoration if possible (1st line of Support).
- Perform periodical network backups and health checks to determine network status.
- Respond to Network Customer Support Team within agreed SLA time frame.
- Create and update/manage trouble tickets for any detected problem.
- Ensure all docket information are capture in activity log.
- Managing technical escalation to ensure faults is rectified within agreed SLAs.
- Perform Escalation and Notification to keep management and other business units informed during system outages.
- Assist the operation team in process improvement and ongoing development of tools and system.
- Ensure proper work progress, shift handover, data communication, team work spirit.
- NATIONAL OPERATION CENTRE
TECHNICAL OFFICER, FIELD SERVICE
RADIO MICROWAVE TRANSMISSION & WALL TO WALL SECTION
12.1999 - 07.2003
- Installs, aligns and tests microwave and maintains equipment control log and failure reports.
- Provides maintenance on digital microwave radio systems, components and related electronics.
- Maintains maintenance and repair logs.
- Sets up, calibrates, and operates instruments for microwave and power control systems.
- Oversees outside contractors during system or subsystem electronic equipment installations.
- Performs system-level troubleshooting to determine point of failure of microwave circuits.
- Repairs analog and digital microwave assemblies, subassemblies or cards.
- Analyses and corrects antenna and other system problems by adjusting and corrections.
- Installation and maintenance of Diginet, Frame Relay and Martis Network.
- Maintenance and fault localization on SDH equipment using OTDR and Light source meter to determine optic cable breaks.
- Maintenance on Rural Network (CT2, Dect, Phirtel and Rurtel systems).
- Installation and maintenance of VSAT equipment.
Education
N6 TECHNICAL CERTIFICATE - Electrotechnics, Strength of Materials and Structure, Mechanotechnics
WELKOM TECHNICAL COLLEGE
01.1998
GRADE 12 CERTIFICATE - English - HG, South Sotho - HG, Afrikaans - HG, Agricultural Science - SG, Biology - HG
LERENG HIGH SCHOOL
01.1994
Skills
Problem Solving
Telephone Etiquette
Coaching
Teamwork
Coordinating Techniques
Functional and technical knowledge and skills to do the job at a high level of accomplishment
The ability to split a task or problem into its component parts and using these in a logical and systematic manner to reveal all the implications of the consequences of the situation
Accomplishments
- Nominated Employee Excellence two (2) years in a row.
- Best team performance.
- Mentoring and coaching team members.
- Best achiever in Mechanotechnics N4.
- Distinction in Mathematics N3.
Personal Information
- Age: 48
- Gender: male
Industry Knowledge
- Broadband Systems (GPON and Metro Ethernet)
- TDM, Hybrid and Ethernet Microwave
- PDH (Optical Line Systems)
- SDH Systems
- Remote Fiber Testing System (RFTS)
- Technical Support
- Analytical
- Technical Analysis
- Radio Frequency (RF)
- Network Administration
- Core Network
- Network Monitoring Tools (U2000, SOEM, NMS5UX, Lineview, DPAM, UNIMS, Netman, Accesview, Metro NFM-P)
- Network Infrastructure
- MDF
- Diginet
- Frame Relay
- Point to Multipoint Microwave Systems
- DWDM Systems
- VSAT (Satellite)
- HDSL (High Digital Subscriber)
Current Employer Details
Operational Specialist, Core Field Network Organization, Broadband and Metro Ethernet, 4363788, Luks Mnyombolo, 0813474777
References
- Mr Johan Du Plessis, IP Newt & Legacy Supp (S5), 0813903138
- Luks Mnyombolo, CNFO Manager (M5), 0813474777
- Craig Casteling, OPS Specialist Broadband and IP (S6), 0813551170
Timeline
OPERATIONAL SPECIALIST(RTS)
OPENSERVE
01.2021 - Current
OPERATIONAL SPECIALIST
OPENSERVE
01.2006 - 01.2020
TECHNICAL OFFICER, SURVEILLANCE CONTROL AND ANALYSIS
CENTURION
01.2003 - 12.2005
TECHNICAL OFFICER, FIELD SERVICE
RADIO MICROWAVE TRANSMISSION & WALL TO WALL SECTION
12.1999 - 07.2003
GRADE 12 CERTIFICATE - English - HG, South Sotho - HG, Afrikaans - HG, Agricultural Science - SG, Biology - HG
LERENG HIGH SCHOOL
N6 TECHNICAL CERTIFICATE - Electrotechnics, Strength of Materials and Structure, Mechanotechnics
WELKOM TECHNICAL COLLEGE