Thabiso Oddette Mashego
Administrator
Nelspruit,Mpumalanga
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
My goal is to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
1
1
Language
Work History
Sales Supervisor ( Contract )
Smollan Group
Bushbuckridge
01.2023 - 03.2023
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Mentored team members to enhance professional development and accountability in workplace.
- Applied solid market knowledge and business operations expertise to strengthen processes and achieve continuous improvement targets.
- Directed smooth merchandising of products to engage customers and promote sales.
- Promoted exceptional customer service by engaging clients on sales floor.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Met with management and executives to provide insights into sales operations and make strategy recommendations.
- Submitted reports to senior management to aid in business decision-making and planning.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Monitored daily sales operations and served as informational and procedural resource to team members.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Capitalized on sales development and performance optimization opportunities while controlling expenses and maintaining diverse customer base.
- Trained team members in successful strategies to meet operational and sales targets.
- Completed employee evaluations to stay on top of lagging knowledge or skills and proactively close gaps to maximize performance.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Personal Shopper ( Contract )
OneCart
Nelspruit
10.2022 - 01.2023
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Worked productively with customers to meet order requirements and service expectations.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Consulted with customers on food selections and custom order requests.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Loaded and unloaded orders at customer's homes or locations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Updated opening and closing procedures to decrease downtime by 15% and optimize productivity.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
- Tracked substitutions and informed customers of changes.
Personal Assistant to the Owner
Va Aki Consulting Engineers
Nelspruit
10.2021 - 10.2022
- Sourced and ordered office equipment and supplies.
- Organized and attended meetings and compiled related documents and reports.
- Maintained appropriate filing of personal and professional documentation.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Kept detailed track of household and maintenance inventory and schedules.
- Displayed absolute discretion at handling confidential information.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Attended meetings, took notes and tracked action items.
- Served as point of contact between clients and managerial staff.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
Receptionist Clerk
Leaves Lodge & Spa
Nelspruit
01.2017 - 10.2021
- Checked-in visitors, distributed visitor badges, and managed logbooks to comply with security initiatives.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Corresponded with clients through email, telephone, or postal mail.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Organized, maintained and updated information in computer databases.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Executive Administrative Assistant
Renasa Insurance Bank
Johannesburg
03.2014 - 12.2016
- First point of contact for the Information Systems Manager
- Maintained well-stocked and organized office supply room to aid in inventory management.
- Organized resources, records and personnel to accomplish aggressive targets.
- Conducted research to assist with routine tasks and special projects.
- Prepared mail and packages for shipment, pickup and courier services to expedite delivery.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Interacted with vendors to purchase and set up equipment and services.
- Participated in strategic planning to execute in best interests of plan goals.
- Used data processing and statistical software to process large amounts of data and paperwork.
- Set up conference rooms, technology and materials to facilitate meetings.
- Offered technical support and troubleshot issues to enhance office productivity.
- Created and updated records and files to maintain document compliance.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Communicated with management to explain issues and formulate solutions.
- Answered phones to process requests, transfer calls or relay messages to appropriate personnel.
- Acquired product and service knowledge to provide solutions to customers.
- Sorted, opened and routed mail and deliveries to meet business requirements.
- Documented and distributed meeting notes to identify, analyze and improve workflows.
- Developed correspondence to enhance communication between stakeholders.
- Assisted management with activities to plan and oversee events and programs.
- Collaborated with coworkers to maximize potential for successful business growth.
- Organized corporate travel by tracking various travel expenses and devising comprehensive travel strategy.
- Translated information into electronic forms by compiling and sorting data.
- Identified communication channels to set roadmap to distribute information.
Education
Bachelor of Business Administration - Logistics And Supply Chain Management
Open Learning Group
Distance Learning National Senior Certificate -
Lowveld High School
Nelspruit Skills
- Ul>
- Sales proficiency
- P>Online ordering familiarity
- P>Product knowledge
- P>Product and service sales
- P>Teambuilding
- P>Trend understanding
- P>Customer Relations
- P>Spreadsheet management
- P>Office administration
- P>Attendance record management
- P>Meeting arrangements
- P>Customer and client relations
- P>Recordkeeping
- P>Invoice Processing
- P>Administrative support
- P>40 WPM typing speed
- P>Database administration
- P>Program files maintenance
- P>Social media knowledge
- P>Relationship building
- P>Internal communications
- P>Filing and data archiving
- P>Report Development
- P>Scheduling
- P>Multi-line phone proficiency
- P>Office management
- P>Strategic planning
- P>Time management
- P>Travel planning
- P>Records management
- P>Travel administration
- P>Conference planning
- P>Risk management
- P>Business administration
- P>Travel accommodations
- P>Proofreading
- P>Report writing
- P>Goals and performance
- P>Sales team assistance
- P>Order management
- P>Staff Training
- P>Effective selling techniques
- P>Sales expertise
- P>Operations
- P>Performance evaluation
- P>Reporting data
- P>Inventory oversight
- P>Delegation skills
- P>Data analysis
- P>Payroll and budgeting
- P>Supervising staff
- P>B to B sales
- P>Sales strategy development
- P>Financial record keeping
- P>Bookkeeping
Certification
The Fundamentals Of Digital Marketing
Human Resource Administration
Timeline
Sales Supervisor ( Contract )
Smollan Group
01.2023 - 03.2023
Personal Shopper ( Contract )
OneCart
10.2022 - 01.2023
Personal Assistant to the Owner
Va Aki Consulting Engineers
10.2021 - 10.2022
Receptionist Clerk
Leaves Lodge & Spa
01.2017 - 10.2021
Executive Administrative Assistant
Renasa Insurance Bank
03.2014 - 12.2016
Bachelor of Business Administration - Logistics And Supply Chain Management
Open Learning Group
National Senior Certificate -
Lowveld High School
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