Thabiso Zulu
Virtual Assistant
Dawn park
Summary
Dynamic and detail-oriented professional with a strong background in customer service at Parkdene Primary. Proven ability to enhance customer satisfaction through effective problem-solving and efficient transaction processing. Skilled in Microsoft Office and adept at managing tasks to optimize store operations and support team success.
Personable and organized with strong communication and multitasking skills, ready to excel in remote support role. Well-versed in administrative tasks and proficient in digital tools like Microsoft Office and calendar management. Committed to enhancing productivity and ensuring smooth daily operations.
Overview
3
3
years of professional experience
Work History
Shop Assistant
Parkdene Primary
Johannesburg
02.2026 - Current
- Remained calm and composed in tense situations involving angry or upset customers.
- Completed daily tasks accurately and on-time to support shop needs.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Greeted customers entering store and offered assistance with requirements.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Reduced wait times by efficiently processing transactions at the cash register.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
Shop Assistan Cashier
Clicks Group
Johannesburg
07.2023 - 01.2026
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
- Organized shelves to remove slow moving items and add new merchandise.
- Checked incoming orders and organized new stock.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Collaborated with team members to achieve overall store goals and objectives.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
Education
No Degree - Virtual Assistant
Alx
Online 04.2001 -
High School Diploma -
St Antonys
Germiston 04.2001 -
Skills
Customer service
Microsoft office
Data entry
Attention to detail
Calendar management
Task prioritization
Meeting scheduling
File organization
Travel planning
Spreadsheet management
Transcription services
Timeline
Shop Assistant
Parkdene Primary
02.2026 - Current
Shop Assistan Cashier
Clicks Group
07.2023 - 01.2026
No Degree - Virtual Assistant
Alx
04.2001 -
High School Diploma -
St Antonys
04.2001 -