Thabiso Qhakumfana
Project Administration/Co-Ordinator
Cape Town
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Project Administrator
BPO Skills Academy
01.2022 - Current
- Worked as an project admin for 3 years and 5 months
- Facilitated and managed more than 50 Learnership/Internship programme - this includes projects such as (Jobs Fund, NSF, BPESA, CCS3 Working Skills and BANKSETA)
- Worked with different Project Managers within BSA ie, Jacqui Prozesky, Tinyiko Mogale, Curt Marshall, Fiona Medeiros
- Exceptional data capturing skills - LMS, Paysilps, Learner information, Monthly submissions
- Management of MERSETA learner Agreements - Organizing for agreements to get signed and submitted to ETQA
- Full knowledge on induction processes and sporadically do induction presentations
- Ensure facilitators receive their training dates and training material with assistance from PM
- Maintain good communication and relationship with host companies ie, Passive House, Teleperformance, TI AUTO etc.
Call Center Agent
Intellicell
Cape Town
12.2021 - 12.2022
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Collaborated with team members to share best practices, resulting in improved overall department performance.
Education
Communication Skills
Udemy Online Course
05.2024
Contact Center And Business Process Outsourcing
BPO Skills Academy
Cape Town, South Africa11.2022
High School Diploma -
JG Meiring High School
Cape Town 04.2001 -
Skills
leadership and direction
Meeting facilitation
Documentation Management
Project Reporting
Employee Training
Equipment Safety Verification
Assignment Delegation
Dependable and Hardworking
Multi-Project Coordination
Team Collaboration
Attention to Detail
Multitasking
Quality Assurance
Adaptability
Problem-Solving
Adaptability and Flexibility
Timeline
Project Administrator
BPO Skills Academy
01.2022 - Current
Call Center Agent
Intellicell
12.2021 - 12.2022
High School Diploma -
JG Meiring High School
04.2001 -
Communication Skills
Udemy Online Course
Contact Center And Business Process Outsourcing
BPO Skills Academy
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