Thabiso Ndlovu
Agent/Advisor
Durban
Summary
Proven Agent/Advisor with a track record of enhancing revenue and team performance at Nutun CX. Specializes in account management and sales expertise, achieving top agent recognition through innovative strategies and exemplary customer support. Skilled in service standard compliance and technical support, consistently exceeding sales targets and elevating client satisfaction.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Agent/Advisor
Nutun CX(Capital One)
09.2023 - Current
- Assisted in the development of new sales strategies, resulting in increased revenue for the company.
- Enhanced overall team performance through active collaboration on shared goals.
- Collaborated with team members to consistently meet or exceed monthly sales targets.
- Earned recognition as a top agent representative for consistently meeting or surpassing key performance indicators.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
Sales Representative
Ignition (Vodacom Upgrades)
12.2021 - 03.2022
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Agent
CCI (TalkTall)
01.2021 - 10.2021
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Oversaw compliance with regulatory requirements, maintaining company's reputation.
Education
Matric -
New Forest High School
Skills
Account management
Timeline
Agent/Advisor
Nutun CX(Capital One)
09.2023 - Current
Sales Representative
Ignition (Vodacom Upgrades)
12.2021 - 03.2022
Agent
CCI (TalkTall)
01.2021 - 10.2021
Matric -
New Forest High School
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