Thabiso Namane
Snr Shipping Administrator
Pretoria
Summary
Professional shipping specialist with experience in logistics coordination, inventory management, and customer service. Adept at optimizing shipping processes and ensuring accurate documentation. Strong focus on team collaboration and achieving results, adapting to changing needs seamlessly. Skilled in problem-solving, communication, and using shipping software to enhance operational efficiency.
Overview
5
5
years of professional experience
Work History
Snr Shipping Administrator
Artist Admin (pty) Ltd
10.2023 - 08.2024
- Administered returns processing by accurately logging details into the system, coordinating refunds or replacements as needed.
- Streamlined shipping processes by implementing efficient organizational systems, resulting in improved order fulfillment times.
- Coordinated logistics for smooth import and export transactions, ensuring compliance with customs regulations and documentation requirements.
- Enhanced customer satisfaction by ensuring timely and accurate quotes for products and services.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Reduced shipping costs by negotiating competitive rates with carriers and identifying optimal shipping methods for various products.
Export Clearance Broker
Fedex Express
09.2022 - 08.2023
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and shipments updates.
- Prepared various import, export and supplier forms for customs submittal.
- Implemented pre-clearance strategies to ensure seamless transit of goods through customs checkpoints.
- Determined harmonized tariff classifications by referencing tariff schedules outlined by national and international government officials.
- Calculated daily exchange rates and taxes due for goods and commodities.
- Tracked and monitored incoming transportation weight and volume forecast data for accuracy.
- Optimized internal record-keeping systems, making it easier for team members to track and manage client files efficiently.
- Prepared accurate shipping documents such as bills of lading, commercial invoices, packing lists, and certificates of origin to facilitate smooth customs clearance processes.
Operations Administrator
Fedex Express/ TNT Express
09.2020 - 08.2022
- Coordinated meetings for department both in office and remotely via Teams
- Supported Operations department team by handling all administrative tasks.
- Enhanced communication between departments through regular meetings, reports, and updates.
- Worked with drivers, customers and company personnel to resolve service issues, routing and planning and mechanical problems.
- Performed administrative duties such as payroll, driver counseling and accident reviews.
- Inspected 60+ vehicles and requested maintenance tasks be completed within specific timeframes.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
Operations Support Associate (YES Program)
Fedex Express/ TNT Express
09.2019 - 08.2020
- Enhanced customer satisfaction by resolving issues and providing timely support.
- Directed dispatching, routing, and tracking of 40 fleet vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.
- Communicated proactively with team members during high-pressure situations to maintain smooth workflows leading to successful shipment completions.
- Planned loads according to cargo specifics and overall policies and regulations.
Education
Certificate - N6 Public Management
Mopane South East FET College
Phalaborwa, South Africa 04.2001 -
Skills
Warehouse operations
Transportation planning
Invoice processing
Freight coordination
Computer skills
Warehouse logistics
Reference
- Tertia Zwane
Operations Manager
TNT Express and FedEx Express
068 073 1696
- Nomaliqhwa Radabe
Logistics Manager
Artist Admin pty Ltd
060 644 1966
- Richard Ngubane
Export Manager
Fedex Express
010 300 9700
Timeline
Snr Shipping Administrator
Artist Admin (pty) Ltd
10.2023 - 08.2024
Export Clearance Broker
Fedex Express
09.2022 - 08.2023
Operations Administrator
Fedex Express/ TNT Express
09.2020 - 08.2022
Operations Support Associate (YES Program)
Fedex Express/ TNT Express
09.2019 - 08.2020
Certificate - N6 Public Management
Mopane South East FET College
04.2001 -
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