Strategic and results-oriented business leader with experience in strategy, planning, regulatory requirements, and operations. Skilled in developing and executing business plans to maximize profitability, streamline operations and maintain compliance with industry regulations. Proven people leader motivates and optimizes staff performance and productivity.
Overview
22
22
years of professional experience
2021
2021
years of post-secondary education
4
4
Languages
Work History
Managing Director
Reliable Diagnostic Supplies (Pty) Ltd
Edenvale
05.2014 - Current
Overall management of the business and control of resources to ensure the company meet its growth plans
Recruit, train, motivate, and develop competent staff to help the organization grow in the industry as one of the newest entrants in the market over the past decade
Develop annual business plans for shareholders which outline how the company will meet its objectives and to constantly monitor the budget to ensure that we are as cost-effective and efficient when we chase our annual business goals
Monitor factors that affect our pricing and expenses, such as exchange rates, inflation, manufacturer price hikes, and make necessary price adjustments in time to ensure profitability
Provide strategic advice and guidance to the shareholders, to keep them aware of developments within the industry and ensure that the appropriate policies are developed to meet the company’s mission and objectives and to comply with all relevant statutory and other regulations
As an SMME, I am also in charge of developing sales plans through my experience and network within the medical diagnostics industry within SADC, and work with the sales team to take advantage of market opportunities to increase business sales and our presence in the market
I also oversee our marketing strategies that they are in line with regulatory requirements and marketing code in the markets we operate in. These include our participation in industry congress exhibitions to increase our market presence, as well as online market advertising and presence
Supervise quality management implementation in line with SAHPRA regulations
Business Development Manager
Davies Diagnostics (Pty) Ltd
Randburg
10.2012 - 05.2014
Actively seek new, innovative diagnostic and lifescience products which have great potential for sales success in our market
Present these new potential products at the monthly meetings with the Managing Director and the Sales Director for discussion
Draw up strategic marketing plans for these products and involve Key Opinion Leaders to get reliable feedback about the potential for these products before involving the Sales Team
Travel and interact with key people in the Southern African market, and globally at events like MEDICA, and Biotechnika where one gets an opportunity to stay abreast of changes in the medical diagnostic market place and what the competition is up to, to make meaningful business decisions.
Sales Manager
Davies Diagnostics (Pty) Ltd
Randburg
04.2009 - 09.2012
Ensure that all company policies, procedures and business ethics codes are adhered to at all times
Draft sales action plans for the team to search for sales leads and prospects
Assist in developing and implementing marketing plans as needed by senior management
Monitor the Sales Team's expenses to meet budget plans in place
Work closely with the Sales Director to agree on sensible sales forecasts and monitor sales performance monthly
Conduct regular coaching and counselling with the team to build motivation and improve selling skills
Attend overseas supplier training and meetings and come back to train the team
Customer visits with team members to identify any training needs
Introduction of sales incentive schemes for the team
Monitoring of weekly visit plans from the team to pick up any unnecessary travelling expenses
Monitoring of administrative reports namely-: Sales Progression Analysis, Monthly Activity Report, Weekly Visit Plans, Monthly Visit Records (including proper updating of contact details), Monthly Action Plan, Monthly Sales Analysis Report, Expense Claims, and Fuel Claims. I also sit with the Sales Director to identify any action needed, suggest rewarding schemes, go through sales activities and product focus activities for products to be put in the quarterly newsletter that we send to customers and anything else that need to be looked at. The two of us also hold monthly meetings with the Managing Director to discuss these points and other “bigger picture” points which directly impacts on the day-to-day running of the business
I also liaise with the Marketing Services Co-ordinator to plan congresses exhibitions we would like to participate in. (e.g. the bi-annual LMC congress)
I also use feedback from the sales and marketing activities to provide ideas to the Customer Services, Finance, Stores and Purchasing, Filing departments on how we can continue to improve our service levels to be in line with our mission statement and ISO commitments
Continuously monitor price structure components (i.e. exchange rates, sales gross profit margins, supplier prices and negotiate where necessary) and discuss any suggested actions with Sales Director. At the end of the day we must always be striving to minimise costs and maximize profits, within acceptable criteria
Area Manager
Davies Diagnostics (Pty) Ltd
Randburg
07.2008 - 03.2009
Same primary tasks as the Technical Sales Consultant, while adding-:
Handle key accounts and negotiate price increases
Negotiate better pricing with suppliers
Technical Sales Consultant
Davies Diagnostics (Pty) Ltd
Randburg
02.2006 - 06.2008
Attain sales goals and objectives in relation to sales volume, profitability and sales activity
Cover the designated territory effectively in relation to existing and potential customers
Present or demonstrate the Company's products according to set sales and territorial planning
Have a thorough understanding of the products and their applications
Make the maximum use of time in order to optimize the amount of face to face selling time
Make the maximum use of time in order to optimize the amount of face to face selling time with the ideal number of customers
Handle the administrative tasks requested efficiently, to benefit myself and the Company
Customer Services Co-ordinator
Davies Diagnostics (Pty) Ltd
Randburg
07.2004 - 01.2006
Ensure customers are given extraordinary service
Handle customer queries and deal with complaints as far as possible
Process orders and quotations as required
Initiate action reports and follow-up with customers, while ensuring successful resolution of customer or product-related incidents raised
Ensure all Company ISO procedures and work instructions are adhered to and kept up to date
Make the maximum use of time in order to optimize the amount of telephone marketing and selling time with the ideal number of customers
Handle the administrative tasks requested efficiently, to benefit the company
Perform additional duties that may allocate from time to time to support the Customer Services Manager
Medical Technologist
National Health Laboratory Services
Parktown
01.2003 - 06.2004
Receiving and processing of Microbiological specimens
Reporting of the results to doctors and relevant personnel
Prioritizing and making sure that urgent specimens get urgent treatment
Maintenance and updating of Standard Operating Procedures file
Adherence to all laboratory safety practices
Education
Matric - Mathematics, Biology, Physical Science, English
H. F. Tlou High School
Rustenburg, South Africa
01-1998
Diploma - Biomedical Technology
Technikon Witwatersrand
Johannesburg, South Africa
01-2002
National Board Examination For Medical Technology - Medical Microbiology And Bacteriology
SMLTSA
Cape Town, South Africa
04.2001 -
Certificate - Sales And Marketing Management
Damelin
Braamfontein, South Africa
04.2001 - 01.2006
Course - The Ultimate Sales Manager
Astrotech Learning
Bedfordview, South Africa
01-2009
Certificate - Finance For Non-Financial Managers
EES-Siyakha
Randburg, South Africa
04.2001 -
Course - Business Administration and Management
Damelin
Midrand, South Africa
01-2011
Certificate - Negotiation Skills
Imsimbi Training
Randburg, South Africa
04.2001 -
Skills
Personal Information
Gender: Male
Nationality: South African
Religion: Christian
Hobbies
Football
Travelling
Reading
Timeline
Managing Director
Reliable Diagnostic Supplies (Pty) Ltd
05.2014 - Current
Business Development Manager
Davies Diagnostics (Pty) Ltd
10.2012 - 05.2014
Sales Manager
Davies Diagnostics (Pty) Ltd
04.2009 - 09.2012
Area Manager
Davies Diagnostics (Pty) Ltd
07.2008 - 03.2009
Technical Sales Consultant
Davies Diagnostics (Pty) Ltd
02.2006 - 06.2008
Customer Services Co-ordinator
Davies Diagnostics (Pty) Ltd
07.2004 - 01.2006
Medical Technologist
National Health Laboratory Services
01.2003 - 06.2004
National Board Examination For Medical Technology - Medical Microbiology And Bacteriology
SMLTSA
04.2001 -
Certificate - Sales And Marketing Management
Damelin
04.2001 - 01.2006
Certificate - Finance For Non-Financial Managers
EES-Siyakha
04.2001 -
Certificate - Negotiation Skills
Imsimbi Training
04.2001 -
Matric - Mathematics, Biology, Physical Science, English