Thabiso Mbuyazi
Durban
Summary
Personable Office Administrator with 10 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Qualified office Administrator with extensive experience in managing office operations, coordinating schedules, and maintaining efficient workflows. Proven track record in streamlining administrative processes and supporting executive teams. Demonstrated expertise in multitasking and communication skills, ensuring smooth day-to-day operations.
Overview
15
15
years of professional experience
Work History
Office Administrator
Khonzi Engineering
06.2023 - Current
- Maintained electronic and paper filing systems for easy retrieval of information.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Administrator
Custodian Fiduciary
01.2023 - 05.2023
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Improved employee productivity with effective time management strategies for daily tasks.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
- Implemented customer feedback system, leading to improved service delivery and customer satisfaction.
- Evaluated customer needs and feedback to drive product and service improvements.
Administrative Clerk
Shanduka Coal
10.2012 - 09.2015
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Edited documents to keep company materials free of grammar errors.
- Input data into spreadsheets and databases.
- Compiled and analyzed data to produce reports.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
Field Work Coordinator
Statistic SA Census
06.2011 - 11.2011
- Optimized resource allocation by carefully assessing workload demands and assigning tasks based on individual skills and availability.
- Improved workplace safety with thorough risk assessments, timely updates of safety protocols, and regular staff training sessions.
- Prepared and maintained comprehensive production reports to highlight production developments for management review.
- Created and implemented tracking systems to monitor progress and meet deadlines.
- Built team spirit and morale through motivation and personnel involvement.
- Served as a trusted liaison between clients and internal teams, ensuring clear communication and timely resolution of any issues that arose during project execution.
- Assisted in the development of strategic plans, providing valuable input to help shape the company''s long-term vision and goals.
- Forecasted production schedules and adjusted plans to accommodate changes in demand.
- Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
- Collaborated with cross-functional teams to align production plans with customer requirements.
Education
Certificate - Facilitator
Train You Can
Durban06-2023
National Diploma - National Diploma in Management of Training
Vaal University of Technology
Gauteng, Vanderbjlpark03-2010
High School Diploma -
Steelcrest High School
Middelburg, South Africa12-2005
Skills
- Office management
- Administrative support
- Telephone reception
- Office administration
- Inbound phone call handling
- Customer engagement
- Scheduling appointments
- Document scanning
- Meeting planning
- Calendar management
- Schedule and calendar management
- Spreadsheet development
- Multitasking
Languages
English
Advanced (C1)
zulu
Advanced (C1)
sesotho
Advanced (C1)
Timeline
Office Administrator
Khonzi Engineering
06.2023 - Current
Administrator
Custodian Fiduciary
01.2023 - 05.2023
Administrative Clerk
Shanduka Coal
10.2012 - 09.2015
Field Work Coordinator
Statistic SA Census
06.2011 - 11.2011
Certificate - Facilitator
Train You Can
National Diploma - National Diploma in Management of Training
Vaal University of Technology
High School Diploma -
Steelcrest High School