Thabiso Matlaoe
Risk mitigations officer
Vosloorus
Summary
Dynamic and results-driven professional with a proven track record in the financial services sector, specializing in customer satisfaction and informed decision-making regarding financial products. Extensive experience in collaborating with diverse teams to achieve objectives efficiently and effectively, ensuring excellence in service delivery. Expertise includes legal credit control, management of complex contractual agreements, and navigation of debt recovery processes. Committed to leveraging knowledge gained from banking and insurance environments to enhance client orientation and drive organizational growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Risk mitigations officer
Munnik Basson Dagama Incorporated Attorneys
02.2022 - Current
- I am responsible for drafting legal documents on defended matters or pending contractual agreements. Affidavits Requests for default judgements on various client’s books on noncompliant debtors due to no adherence to legal proceeding matters. Drafting settlement letters, paid up certificates or letters updating legal stages on proceedings matters, and overseeing most account related queries.
- Negotiate monthly payments and settlements with all stakeholders in relation to pending accounts. Collecting using all communication channels provided to recover missing payments inbound and outbound services on all books the attorneys is mandated to in firm. Negotiate monthly payments and settlements with all stakeholders in relation to accounts pending with payments and legally handed over with Litigation proceeding in place summons served. Servicing walk in debtors with disputed matters regarding the litigation proceedings, educating and navigating them around the legal process.
- Establishing relations with other third parties involved in contractual agreements to help ease the misunderstandings encountered during contractual commencement maintain relations in settling matters out of court educating and negotiating on early settlements with intension to assist debtor and educate and navigate them with contractual knowledge helping them make informed decisions in the future engagements with other financial credit providers through rehabilitation instilling adherence with all or most of their contractual monthly obligations are honored.
- Assisting on walk in debtors seeking clarification on handed over matters or litigation documentation delivered by the sheriff of the court at their premises and providing legal recommendations on options to handle and avoid further litigation implications. Educating debtor on third party credit life insurance.
Credit Controller | Retentions Consultant
Cartrack Management Pty Ltd
07.2019 - 02.2022
- I was responsible for maximizing profits through proper planning, recovering missing payments, assisting with pending queries, providing clients with monthly accounts statements, cancelling process and contracts on individual and corporate accounts.
- Query handling on over debited accounts of clients or corporations with replacement of contracts cancellations and new contracts. Dealing with queries involving incorrect billing done in bulk and issuing refunds. Intermediate services for clients on raising new invoices, assisting with payment allocations and providing product information on new available products and cross-selling products.
- Face-to-face intermediate services on walk in clients regarding various product-related queries on active contracts. Drafting `pending invoices due rendered installations on added contractual obligations, handling queries pertaining to existing and cancelled contracts on individuals and corporate accounts.
- New amendments, cancellation of expired contracts and new amendments on existing fleet contracts or additional ones made on fleet contracts with new billings and invoices.
- Payment allocations, preparation of monthly invoices pending on all deferred accounts.
- New amendments, cancellation of expired contracts and new amendments on existing fleet contracts or additionally made on fleet contracts with new billings and invoices.
Legal Credit Controller/ Legal processing officer
Brooks Luyt Attorneys
06.2019 - 12.2019
- I was partially responsible for drafting legal documents on defended matters or pending contractual agreements. Affidavits Requests for default judgements on various client’s books or noncompliant debtors due to no adherence to legal proceeding matters. Drafting settlement letters, paid up certificates or letters updating legal stages on proceedings matters, and overseeing all account related queries.
- Negotiate monthly payments and settlements with all stakeholders in relation to pending accounts. Collecting using all communication channels provided to recover missing payments inbound and outbound services on all books the attorneys is mandated to in firm.
- Negotiate monthly payments and settlements with all stakeholders in relation to accounts pending with payments and legally handed over with Litigation proceeding in place summons served. Assisting on walk in debtors seeking clarification on handed over matters or litigation documentation delivered by the sheriff of the court at their premises and providing legal recommendations on options to handle and avoid further litigation implications. Educating debtor on third party credit life insurance is involved within the contractual agreements.
Multi- Functional Consultant, Sales Unit Manager, Onsite Consultant and Branch Manager
African Bank Investment Limited
05.2006 - 10.2012
- I was responsible for maximizing profits, managing customers, recovering missing payments, providing financial advisory, and assisting on early settlement of old and current contractual agreements sales recommendation on various financial products, increasing cross-sales opportunities. Sales unit team management on sales, payment recoveries on credit facilities.
- Admittance of funeral claims, short term investment claims, sales presentation increasing the branches footprint, and selling financial knowledge to potential clients. My proactive approach to query handling and contract management resulted in improved client satisfaction and retention rates. Quality assessment on new credit facilities on various credit agreements offered for fraudulent documentation on bank statements, salary advice and bank statements and other various documents. Training sales consultants in product pitching, presentations.
- Provide intermediary services on early cancellations of investment products, withdrawals, deposits and credit card facilities for closure settlements and replacements etc. Client care duties on using various channels direct marketing tools, face to face outbound and inbound contact center quality assurances duties on all credit products approved for contractual agreements, maximize profits through cross selling and educate and navigate clients on contract agreements and product knowledge recommending relevant products suitable for them through engaging consumer on their needs analysis, affordability, expense obligations.
- Product presentation and pitching to various employers through planning and organizing to increase the footprint we had as a financial provider. Intermediary services on financial products made available credit facilities, long and short - term products, Admitting of insurance claims funeral products.
- Financial advisory services on all the providers products some on authorized to sell. Provide guidance or recommendation to banks financial products suitable for potential walk-in client’s needs analysis and through outbound calling.
- Provide intermediary services early cancellations of investment products, withdrawals, deposits and credit card facilities for closure settlements and replacements. Credit card issuing, replacements Liaising with other product suppliers in relations to newly added digital products services.
Education
Regulatory Examination Certificate -
Moonstone
07.2020
BCom Degree - Accounting and Business Management
Vista/RAU
01.2003
Senior Certificate - undefined
Bona High School
01.2001
Skills
Marketing Skills, sales onsite product pitching presentations
Debtors’ legal collections knowledge on various contractual products sales and leased out
Quality assurance assessments on loan credit agreements between the provider and clients
Financial advisory or onsite consulting, Insurance sales and financial planning
Insurance sales and financial planning
Clerical Skills, Proactive and timely Collections of arrears negotiation skills
Litigation processes and proceedings contractual knowledge on legal contracts
Record keeping on credit agreements filed with scanned for outsourced record keeping reason
Legal Knowledge, Analytical and Interpersonal Skills
Time management and Communication Skills
Team leader manager or supervisory skills in sales, recovery and financial advisory skills
Computer Literate
References
- Phillie, Khoza, 0795042753, Munnik Basson Dagama Incorporate Attorneys, Attorney Manager
- Jeanette, Burnes, 0825201000, Cartrack Management Pty Ltd, Cartrack Manager
- Mahlatsi, Phahlane, 0724100138, African Bank Investment Limited, Branch Manager
Certification
[Legal litigation officer [2022-02-01 to date]
Timeline
Risk mitigations officer
Munnik Basson Dagama Incorporated Attorneys
02.2022 - Current
Credit Controller | Retentions Consultant
Cartrack Management Pty Ltd
07.2019 - 02.2022
Legal Credit Controller/ Legal processing officer
Brooks Luyt Attorneys
06.2019 - 12.2019
Multi- Functional Consultant, Sales Unit Manager, Onsite Consultant and Branch Manager
African Bank Investment Limited
05.2006 - 10.2012
BCom Degree - Accounting and Business Management
Vista/RAU
Senior Certificate - undefined
Bona High School
Regulatory Examination Certificate -
Moonstone