Summary
Overview
Work History
Education
Skills
Languages
Certification
Hobbies and interests
Hobbies and interests
Timeline
Generic
Thabiso Mashitwa

Thabiso Mashitwa

Pretoria

Summary

Customer service professional with focus on building strong client relationships and delivering tailored solutions. Experienced in handling inquiries, resolving issues, and providing product information to ensure customer satisfaction. Adaptable and able to manage multiple tasks in fast-paced environments. With strong communication skills and knack for building relationships, I excel in engaging with diverse audiences. My background in customer service has honed my ability to listen actively and resolve issues efficiently. Team collaboration and problem-solving come naturally, ensuring positive outcomes in any situation. Adaptability and proactive approach drive my commitment to meeting and exceeding targets.

Overview

3
3
years of professional experience
1
1
Certification

Work History

SRC Representative

Richfield College
Centurion
01.2025 - 12.2025
  • Established and maintained high standards of behaviour, attitude, and appearance among peers.
  • Demonstrated leadership through confidence, initiative, and effective problem-solving in various tasks.
  • Encouraged student interaction to develop positive learning and socialisation experiences.
  • Represented the school at open days, sporting events, and other events to answer questions and support teachers.
  • Managed allocation of school resources for various student-led projects, ensuring efficient use and maximising benefits.
  • Provided approachable support for students seeking extra help, fostering a welcoming environment.

Volunteer Classroom Assistant

Richfield College
Centurion
01.2025 - 12.2025

Assisted students in overcoming academic challenges by providing extra support during lessons.

  • Helped struggling students overcome academic difficulties by providing extra support and assistance throughout lessons.
  • Organised classroom spaces and materials to help teacher prepare for lessons.
  • Helped teachers set up for lessons by arranging tables, sorting worksheets and locating books.
  • Collaborated with fellow volunteers and teachers to share best practices and resources, improving team effectiveness.

Junior Football Coach

Club Football @Midstream
Pretoria
01.2023 - 11.2023
  • Organized and oversaw training sessions to enhance skills, fitness, and tactical knowledge.
  • Oversaw player selections and line-ups for matches, considering form, fitness, and strategy to optimize team performance.
  • Built strong relationships with players, aligning their aspirations with team goals to enhance motivation.
  • Modeled appropriate behavior to improve team dynamics and instill discipline.
  • Supported recruitment and development of young talent to cultivate future club prospects.

Education

Bachelor of Science - Information Technology

Rich Graduate Institute of Technology
Centurion, GP
2025 - Current

Skills

  • Leadership
  • Team collaboration
  • Problem solving
  • Classroom management
  • Customer Service
  • Client service
  • Computer expertise
  • Trustworthiness
  • Microsoft Office Suite expertise

Languages

English
Advanced
C1
Afrikaans
Intermediate
B1
sepedi
Advanced
C1

Certification

  • Driver's Licence
  • Bachelor of Sciences in Information Technology (In progress)

Hobbies and interests

  • Chess
  • Football
  • Software Programming

Hobbies and interests

  • I play soccer for TFE Football Club in the SAB Hollywoodbets league.
  • I am a intermediate chess player. I participate in local chess tournaments consistently as I love the tactical essence of chess.

Timeline

SRC Representative

Richfield College
01.2025 - 12.2025

Volunteer Classroom Assistant

Richfield College
01.2025 - 12.2025

Junior Football Coach

Club Football @Midstream
01.2023 - 11.2023

Bachelor of Science - Information Technology

Rich Graduate Institute of Technology
2025 - Current
Thabiso Mashitwa