Thabiso Gumede
Information Technology
Brackendowns, Alberton,GP
Summary
IT technician who integrates technical acumen with problem-solving expertise to expand IT operations. Solid knowledge in information system and communication network maintenance, installation, troubleshooting, administrative support, and user management.
Overview
6
6
years of professional experience
Work History
IT Technician
MLG Investments
01.2023 - 01.2024
- Installation of printers for clients and train them on how to operate them.
- Maintained CCTV cameras.
- Install computers for clients and debug issues with PC.
- Managed and maintained computer systems, equipment and mobile devices by troubleshooting hardware and software issues, cleaning keyboards and computers.
- Troubleshooting clients' network systems faults and fix them.
IT Technician
Dynamic Distributors
01.2019 - 01.2023
- Performed troubleshooting and repaired peripheral devices i.e. printers’ scanners.
- Managed system wide operating system and software deployments as well as related software upgrade problems.
- Maintained and monitored server room, wireless network (WiFi) and other server infrastructure, keeping system running seamlessly.
- Monitored systems in operation and input commands to troubleshoot areas.
- On-boarding new users to internal systems by providing network credentialing, desktop and laptops usage and BYOD programs.
- Guided non-technical individuals with clear technical information.
- Installed CCTV systems.
- Supported sales department with technical issues.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Lab Manager /ICT teacher
Mpompota High School
01.2018 - 01.2019
- Set up computers and networking systems.
- Processed software and hardware by coordinating user setups, installation and upgrades.
- Emphasized web etiquette and practical applications of technology for professional use.
- Train and developed students' skills in word processing, spreadsheet and database programs.
- Tested and evaluated students' progress to determine effectiveness and impact of teaching methods, materials and projects.
- Assisted staff with computers and printers, delivering step by step instructions on basic use.
Internship
Eileen Light pty
03.2018 - 01.2018
- Install and troubleshooting of printers.
- Researched, develop and tested integrated software algorithms and tools for remote sensing and low data processing systems.
- Worked in office lab environment to test, debug and operate developed systems.
- Analysed current information and help develop plans to address needs.
- Assisting and interfacing with full time engineers.
Education
Associate Degree - IT
Limkokwing University of Technology
01.2019
Matric Certificate - undefined
Insika Senior Secondary School
01.2013
Skills
Network maintenance
Communications (guiding non-technical colleagues)
Team work
User Management
Technical support
Training/Instruction (developing and teaching skills)
Troubleshooting
User management
Problem-solving (researching, developing and testing systems)
References
M., Makhalimele, Information Technology Specialist, +27 61 055 7174, Lovelife
Timeline
IT Technician
MLG Investments
01.2023 - 01.2024
IT Technician
Dynamic Distributors
01.2019 - 01.2023
Internship
Eileen Light pty
03.2018 - 01.2018
Lab Manager /ICT teacher
Mpompota High School
01.2018 - 01.2019
Matric Certificate - undefined
Insika Senior Secondary School
Associate Degree - IT
Limkokwing University of Technology