Thabiso Brutus Banda
Alberton
Summary
Customer-oriented, strategic-thinking sales professional with several years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, vendor relations, territory development and revealing customer needs to deliver solutions.
Overview
13
13
years of professional experience
Work History
Sales and Service Technician
Kalideck
Johannesburg
11.2024 - Current
- Resolved customer issues and offered continual support throughout sales, delivery and processes.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Managed day-to-day operations within the service department including scheduling staff members.
Customer Relations Consultant
Blue Label Telecommunications
Johannesburg
01.2019 - 10.2024
- Interact with customers to identify their business requirements.
- Develop business strategies to meet client needs and close sales.
- Provide client support services in timely, accurately and professional manner.
- Build positive and productive relationships with clients.
- Maintain existing client base and generate potential leads.
- Act as primary contact for any client inquiries and concerns.
- Analyse client issues and provide corrective actions.
- Obtain client feedback and recommend service improvements.
- Work closely with Managers to strengthen client relationships.
- Develop innovative approaches to improve client service efficiency.
- Develop quality service programs to ensure client retention and develop new business opportunities.
- Assist management in preparing budgets, proposals and client presentations.
- Provide support to new product development.
- Assist less experienced staffs in their job responsibilities.
- Maintain a database of client service and communication Documents.
Trade Controller
Blue Label Telecommunications
01.2018 - 05.2019
- Demonstrate to the internal hub the requirements in terms of marketing material usage and the merchant sign up procedure.
- Provide training to the Foot soldiers regarding available reporting and the effective use of reporting.
- Perform a post-sign up visit to the internal Hub’s customers to ensure effective activation of the customer, whilst coaching the foot soldiers representatives in order to perform the duties themselves.
- Perform a post roll-out audit at an identified time to measure the hub’s processes against pre-defined standards.
Trade Activator
Blue Label Telecoms
01.2018 - 07.2018
- Assist with a hub launch day aimed at creating awareness in the community
- Relay product (including starter packs) and device knowledge to the hub, the hub’s employees and downstream merchants.
- Demonstrate to the hub the requirements in terms of marketing material usage and the merchant sign up procedure.
- Provide training to the hub regarding available reporting and the effective use of reporting.
- Perform a post-sign up visit to the Hub’s customers to ensure effective activation of the customer, whilst coaching the Hub’s representatives in order to perform the duties themselves.
- Perform a post roll-out audit at an identified time to measure the hub’s processes against pre-defined standards.
Brand ambassador
MOBICEL CELLULAR
01.2017 - 12.2017
- Raise brand awareness
- Increase sales promoting products in gigs in-store promotions implementing marketing campaigns.
Brand ambassador
FNB
01.2017 - 12.2017
- Raise brand awareness
- Increase sales promoting products in gigs in-store promotions implementing marketing campaigns.
Brand ambassador
MTN
01.2017 - 12.2017
- Raise brand awareness
- Increase sales promoting products in gigs in-store promotions implementing marketing campaigns.
Production Coordinator
Times Media Group (SA Home Owner)
01.2016 - 01.2017
- Creating a Production Schedule
- To ensure publication meets its deadline
- Follow up with other departments to ensure production Meet Targets
- Track stages of the project
- Troubleshoot Problems
- Archiving all Important client details
I.T support
Times Media Group
01.2015 - 01.2016
- Solving user problems
- Maintain the systems
- Updating and loading software
- Cleaning and maintaining Active Directory
- Troubleshoot Problems
- Active Directory Management
I.T support
Jordiline
01.2014 - 01.2015
- Solving user problems
- Maintain the systems
- Updating and loading software
- Troubleshoot Problems
Sales
Nu Metro
01.2014 - 12.2014
- Selling tickets
- Customer Satisfaction
Sales consultant
Markham Melrose Arch
01.2014 - 07.2014
- Selling and meeting target Customer Satisfaction
Sales consultant
Markham Southgate
01.2012 - 01.2014
- Selling and meeting target Customer Satisfaction
Education
Higher Certificate - Systems Development
Believer’s Care Society
01.2015
Diploma - Marketing Diploma
University Of Johannesburg
01-2014
Grade 12 - English, iSizulu, Mathematics, Business Studies, Life Sciences, Economics, Life Orientation
Glenvista High School
01-2010
Skills
- Verbal Communication
- Computer Skills
- Sales Planning and Coordination
- Account/Client Management
- Action Planning
- Planning and Organizing
- Customer System Operation
- Customer Service Delivery
Tel No
- 062 583 9703
- 061 460 7116
Id No
9311195074085
Home Languages
isiZulu
Health
Excellent
Hobbies Interests
- Researching
- Reading
- Filming
- Traveling
- Sports
Drivers Licence
Code 08
Awards
- Certificate of Service Excellence
- Top Seller of the month - Blu Spirit
References
- Bridgette Ngobese, 084 471 2401, Markham
- Moss, 071 896 2090, Nu-metro
- Qhawekazi Tholo, 016 421 8018, Jordiline
- Janine Wait, 082 469 8693, Times Media(Production)
- Obakeng Mahlare, 078 280 1873, Times Media (I.T)
- Anuq, 078 228 2257, Mobicel
- Steve, 083 656 7949, FNB
- Daniel Kruger, 073 182 817, Blue Label Telecommunications
- Ago Abrantes, 071 363 6593 , Kalideck
Languages
- English
- Afrikaans
- Tswana
- Xhosa
- Sotho
Educational Details
Glenvista High School, Grade 12, English, iSizulu, Mathematics, Business Studies, Life Sciences, Economics, Life Orientation, University Of Johannesburg (Banton Campus), Marketing Diploma, 2012, Diploma (Incomplete), Believer’s Care Society, Systems Development, 2015, Higher Certificate
Personal Information
- Dependents: 1
- Nationality: South African
- Marital Status: Married
Languages
English
Advanced
C1
Timeline
Sales and Service Technician
Kalideck
11.2024 - Current
Customer Relations Consultant
Blue Label Telecommunications
01.2019 - 10.2024
Trade Controller
Blue Label Telecommunications
01.2018 - 05.2019
Trade Activator
Blue Label Telecoms
01.2018 - 07.2018
Brand ambassador
MOBICEL CELLULAR
01.2017 - 12.2017
Brand ambassador
FNB
01.2017 - 12.2017
Brand ambassador
MTN
01.2017 - 12.2017
Production Coordinator
Times Media Group (SA Home Owner)
01.2016 - 01.2017
I.T support
Times Media Group
01.2015 - 01.2016
I.T support
Jordiline
01.2014 - 01.2015
Sales
Nu Metro
01.2014 - 12.2014
Sales consultant
Markham Melrose Arch
01.2014 - 07.2014
Sales consultant
Markham Southgate
01.2012 - 01.2014
Higher Certificate - Systems Development
Believer’s Care Society
Diploma - Marketing Diploma
University Of Johannesburg
Grade 12 - English, iSizulu, Mathematics, Business Studies, Life Sciences, Economics, Life Orientation
Glenvista High School