Thabisile Shezi
Admnistration
Soweto
Overview
1
1
Certification
2
2
Languages
Work History
Admin / Client service Agent
Electro Service Centre
- Ms Excel, liaising with technicians regarding callouts, quotes, Customer service, generating damage reports, Liaising with Outsurance, Advisors on claims and quotes, order customer’s queries, date capture, Site schedules, claim, orders, arranging customer Collections and arranging onsite assessment, managing customer relationship (telephonically / Email
- Liaising with Apple Solution for the repairs and parts Outsurance Claims
- Liaising with Panasonic for parts and spares
- Liaising with Liviance and Media Services for parts and spares
- Tefal IT Sales for parts and spares
- Salvage point and Phone Factory
- Contact Number: 072 603 2235 (Mr Cannon Leslie Van Wyk)
- Position Held: Admin Manager
Accounts Administrator Assistant
Décor Mechanics / Warehouse Trading 1033CC
11.2014 - 05.2015
- Processing customer statements pulling out invoices customer, purchasing orders, capturing daily monthly sales reports (excel)
- Preparing Monthly files for the Auditors, filling expenses and Purchases, capturing, checking and verifying customer refunds (Ms. Excel), debtor’s collection, emailing and calling suppliers invoices And statements.
- Receipting customer payments cash and refunds
- Scanning, photocopying & emailing, checking and loading electricity Meters, collecting, checking and filling speed point slips using Merchant statements
- Contact Person: Shane Harmse
- Contact Number: 081 050 1069
- Email Address: Shane@decormechanics.co.za
- Position Held: Ware House Manager
Education
Call Centre Training - Inbound Call Management, Handling Customer Queries, Cold Calling, Assertive Skills, Basic and Advanced, Customer Service, Telephone Etiquette, Outbound Call Management, Sales Training, Cross and up Selling, Debt Collecting, Negotiations and assertive Skills, Questioning & listening Skills, Microsoft Package
01-2007
Certificate Obtained: Call centre and customer service
Grade 12 - Ms. Excel, Ms. Word, Ms. PowerPoint, Ms. Database, Ms. Access, Email and Internet
01-2004
Certificate Obtained: Microsoft Office
Skills
Call center experience
Complaint handling
Client retention strategies
Performance tracking
Certification
Microsoft office suite
Timeline
Accounts Administrator Assistant - Décor Mechanics / Warehouse Trading 1033CC
11.2014 - 05.2015
Microsoft office suite
03-2004
Admin / Client service Agent - Electro Service Centre
Corner Store - Call Centre Training, Inbound Call Management, Handling Customer Queries, Cold Calling, Assertive Skills, Basic and Advanced, Customer Service, Telephone Etiquette, Outbound Call Management, Sales Training, Cross and up Selling, Debt Collecting, Negotiations and assertive Skills, Questioning & listening Skills, Microsoft Package
Lofentse Girls High School - Grade 12, Ms. Excel, Ms. Word, Ms. PowerPoint, Ms. Database, Ms. Access, Email and Internet