Thabisile Mhlongo
Account Maintenance Officer
Johannesburg
Summary
Provide maintenance service support in relation to accounts; action and maintain any changes to accounts focusing on sustainable value, optimal productivity and end-to-end customer satisfaction.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work History
Account Maintenance Officer
Capitec Bank
Johannesburg
05.2024 - Current
- Responsible for efficiently actioning all account maintenance requests in line with defined procedures.
- Receive amendments for changes to details on accounts and ensure FICA requirements are met.
- Action, Internet banking, sure messages.
- Action dormant account activation/closure request.
- Responsible for actioning data inputs (Load, amend, delete) on relevant system - BaNCs.
- Standing order request.
- Notice request.
- Prepare funds transfer/fees reversal entries via capturing the journal entry on OnBase.
- Action amendments on accounts, i.e. Manager codes, group codes, interest rates, product type, etc.
- Managed efficient teams of up to 8 employees.
Call Centre Agent 2IC
Capitec Business Bank
Johannesburg
2 2021 - 05.2024
- Provide professional telephonic support to customers; Dealing with telephonic requests, queries and inquires, approximately 50 incoming calls, emails per day from customers and achieving high level of first call resolution; Following instructions & Procedure; Communicating effectively.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Identify and escalate system or product related problems that are identified
- Escalating bank systems issues to managers
12 Months Learnership
Mercantile Bank Limited
Johannesburg
02.2020 - 12.2020
- Account Activation; Ordering Cards; Archive original documentation signed by clients; Scan account mandate , managed approximately 1000+ scanned documents per day; Settlement and balancing; Daily Recon ( Funds daily settlement, processing payment files)
Education
NATIONAL CERTIFICATE: BANKING (NQF LEVEL 5) -
BANKSETA: FELIX RISK TRAINING CONSULTANTS
Johannesburg 03.2020 - 02.2021
NATIONAL DIPLOMA IN ACCOUNTING - Accounting
MANGOSUTHU UNIVERSITY OF TECHNOLOGY
Durban, Kwa-Zulu Natal 03.2015 - 04.2018
NATIONAL SENIOR CERTIFICATE (GRADE12) -
KWAZIPHETHE SECONDARY SCHOOL
Kwa-Zulu Natal 01.2011 - 12.2014
Skills
Excellent written & verbal communication skills, Efficient time-management, Good interpersonal & intercultural relations, Computer literate (MS Office packages)Easily apply and interpret instructions, Customer service orientation, Critical & creative thinking skills
Good Accounting skills, Knowledgeable in general management, Professional & good work ethics, Ability to adjust to changing environments, Avail myself to help others when needed, Willingness to learn
Aboutme
01/20/97, Female, Black, South African, Code 10 (C1), None
References
- Mr. Spencer Nong, Capitec Bank, (072) 338 9667, spencernong@capitecbank.co.za
- Karen Kelly, Capitec Bank Limited (Manager), (082) 457 9279, karenkelly@capitecbank.co.za
Timeline
Account Maintenance Officer
Capitec Bank
05.2024 - Current
NATIONAL CERTIFICATE: BANKING (NQF LEVEL 5) -
BANKSETA: FELIX RISK TRAINING CONSULTANTS
03.2020 - 02.2021
12 Months Learnership
Mercantile Bank Limited
02.2020 - 12.2020
NATIONAL DIPLOMA IN ACCOUNTING - Accounting
MANGOSUTHU UNIVERSITY OF TECHNOLOGY
03.2015 - 04.2018
NATIONAL SENIOR CERTIFICATE (GRADE12) -
KWAZIPHETHE SECONDARY SCHOOL
01.2011 - 12.2014
Call Centre Agent 2IC
Capitec Business Bank
2 2021 - 05.2024
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