Thabisile Mbatha
Customer Service
Durban
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Startek
10.2018 - 06.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Human Resources - Human Resources Management
Unisa
03.2006
Timeline
Customer Service Representative
Startek
10.2018 - 06.2023
Human Resources - Human Resources Management
Unisa