Thabisile Mabel Ngobese
Receptionist
Johannesburg
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
15
15
years of professional experience
4
4
Languages
Work History
Receptionist
Connect (Cash Connect)
Johannesburg
09.2022 - Current
- Answering calls with a clear voice tone and are eloquent in English
- Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
- Answering, screening and forwarding incoming phone calls
- Direct visitors to the appropriate person and office
- Ensure reception area is neat, tidy and presentable always
- Provide basic and accurate information in person via phone/email
- Receive, sort and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access via the reception desk
- Perform other clerical receptionist duties such as filling, photocopying, transcribing and sourcing quotes, etc
- Report any reception maintenance issues
- General administration and ad-hoc tasks
- Coordinating boardroom bookings for meetings and other events including catering requirements and set-up as requested
- Actioning all internal staff travel requests such as, flights, accommodation, car hire and subsistence allowance
- Coordinating and keeping record of access control cards, remotes and keys for the Sandton Office and Business Park Warehouse
- Relieve in the absence of the Office Administrator
- Maintaining the marketing banners (preparing them for events, couriering them to the events, ensuring they are returned timeously and checking their condition upon return)
Sales Administrator
Connect (Kazang Connect)
Johannesburg
03.2020 - 09.2022
- Capturing Contracts on CR
- Ordering devices from stores
- Settling customers up on EPMM portal
- Responding to SE Freshdesk ticket with the customer’s EPID and login details
- Daily reporting on dormant and 3-day no traders
- Using reports to identify devices that stop trading
- Escalating these to the relevant Salesperson/Technician for follow up
- Dispatching of Field Technicians
- Ensure that any issues related to this are resolved satisfactorily by escalating to the relevant department head
- Facilitating monthly boot stock and warehouse stocktakes
- Receiving and sending faulty devices
- Facilitating and arranging shipments via courier services
- Management of office facilities
- Ordering of office supplies
- Arranging and setup of staff meetings
- Assisting sales manager & reps with travel requirements
- Any ad-hoc administration as required by the company
Administrator/ Secretary
Drawcard (Paycorp Holdings)
Johannesburg
07.2012 - 09.2018
- Distributing incoming and outgoing posts
- Managing the managers diary and compiling minutes at meetings
- Organizing, arranging and coordinating meetings
- Maintaining a clean and enjoyable working environment
Customer Support Consultant
ATMSolutions/EFTPOS (Paycorp Holdings)
Johannesburg
09.2010 - 07.2012
- Answering inbound calls
- Handling client calls in respect of EFTPOS/MBL and ATM
- Providing first line telephonic support to customers: FCR 1 – troubleshooting where possible
- Opening and closing of tickets for FCR 1
- Opening tickets for National Dispatchers
- Allocating and sending open tickets to National dispatchers timeously
- Directing customers queries to the correct departments for action
- Constantly communicating with all relevant departments
- Updating and closing tickets when it is required
Call Centre Consultant (Inbound)
Merchants-Financial Services Board Project
Johannesburg
10.2009 - 08.2010
- Offer Customer Services
- Handle customer queries and also do follow ups
- Handle queries from the Fais Ombudsman line
- Systems used: Magic System, FSB Website, Avaya Communicator
Education
Some College (No Degree) - Concepts of IT (Introduction to Computers), MS-Office, Internet & Emai, Typing&Keyboard
Falcon Business Institute
Johannesburg 03.2006 - 09.2006
Some College (No Degree) - Inbound, Outbound, Outbound Sales, Debt Collection, Typing, Communication
Cornerstone College
Johannesburg 12.2007 - 12.2007
Skills
Data entry
Telephone skills
File management
Office management
Contact Details
0730599504, thabin@gmail.com
Health
Excellent
Personal Information
- ID Number: 8808150712089
- Gender: Female
- Nationality: African
- Marital Status: Single
Additional Information
Name:Makhosazana Sithole
Title: Manager (Cash Connect)
Contact Details: 0733145871
Name: Leanta Faasen
Title: Manager (Kazang)
Contact details: 0618581368
Name: Ayanda Ndwandwe
Title: Call Centre Supervisor (ATM Solutions)
Contact Details 0824470465
Name: Warren Fillis
Title: Operations Manager (Merchants FSB Project)
Contact Details: 0716784818
Timeline
Receptionist
Connect (Cash Connect)
09.2022 - Current
Sales Administrator
Connect (Kazang Connect)
03.2020 - 09.2022
Administrator/ Secretary
Drawcard (Paycorp Holdings)
07.2012 - 09.2018
Customer Support Consultant
ATMSolutions/EFTPOS (Paycorp Holdings)
09.2010 - 07.2012
Call Centre Consultant (Inbound)
Merchants-Financial Services Board Project
10.2009 - 08.2010
Some College (No Degree) - Inbound, Outbound, Outbound Sales, Debt Collection, Typing, Communication
Cornerstone College
12.2007 - 12.2007
Some College (No Degree) - Concepts of IT (Introduction to Computers), MS-Office, Internet & Emai, Typing&Keyboard
Falcon Business Institute
03.2006 - 09.2006
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