Summary
Overview
Work History
Education
Skills
Timeline
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Thabisi Mthembu

Pretoria,GP

Summary

Accomplished Communications Officer with 4 years of experience dedicated in crafting and implementing communication strategies that align with an organizations mission. Creating high-quality content from newsletters to social media updates and marketing materials. Organized and dependable individual successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Communications Assistant

National Consumer Tribunal
Pretoria , GP
11.2021 - Current
  • Create and manage all Internal Communications.
  • Build relationships with both internal and external stakeholders manage and attend to 10+ engagements per quarter.
  • Implement and manage Communication strategy
  • Manage uploads on company Social media to promote brand and foster public engagement.
  • Create and manage Content for company brand promotion
  • Handled routine inquiries from customers via email or phone calls promptly while demonstrating excellent customer service skills.
  • Proofread corporate materials before publication or distribution, maintaining quality standards and brand consistency.
  • Conducted feature writing for print publications and provided content for website and newsletters to promote high-visibility business communications.
  • Developing of reports for all engagements
  • Manage uploads on company website
  • Maintained up-to-date media contact database, facilitating efficient outreach efforts during PR campaigns
  • Executed stories from start to finish within deadlines required for publication
  • Streamlined internal communications processes for increased efficiency and employee satisfaction.
  • Assisted in organizing successful promotional events, increasing customer reach and generating new leads.
  • Monitored industry news and trends, providing timely insights to internal stakeholders for informed decision making.
  • Coordinated media interviews with organization staff, board members and volunteers.
  • Developed engaging presentations for executive team members, assisting in their efforts to communicate key messages internally and externally.

Administrator

Bak2basic
Durban
01.2021 - 10.2021
  • Screened and transferred incoming over 50 calls, took down messages, and transmitted information and documents to internal personnel.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues.
  • Managed company schedule to coordinate calendar
  • Maintained personnel records and updated internal databases to support document management.

Marketing and Public Relations Administrator

Heart And Stroke Foundation SA
Durban
03.2019 - 02.2020
  • Negotiated advantageous contracts with external vendors for services such as printing or event management, ensuring cost-efficient use of resources.
  • Improved customer satisfaction ratings by implementing targeted surveys and action feedback from clients.
  • Generated sales leads by organizing and participating in industry trade shows and networking events.
  • Implemented corporate social responsibility initiatives that positively impacted both local communities and company''s image.
  • Communicated with media weekly to build relationships and optimize press coverage.
  • Raised brand awareness through consistent marketing efforts and product campaign launches.

Education

Bachelor Management Sciences - Public Relations And Communication

Durban University of Technology
Durban
05.2021

Skills

  • Internal Communications
  • Community Engagement
  • Excellent Writing
  • Social Media Management
  • Event Coordination
  • Strategy implementation
  • Time Management
  • Multitasking Abilities
  • Web Content Creation
  • Social Media Monitoring
  • Trends Analysis

Timeline

Communications Assistant

National Consumer Tribunal
11.2021 - Current

Administrator

Bak2basic
01.2021 - 10.2021

Marketing and Public Relations Administrator

Heart And Stroke Foundation SA
03.2019 - 02.2020

Bachelor Management Sciences - Public Relations And Communication

Durban University of Technology

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Thabisi Mthembu