Thabisa Pearl Makhaphela
Customer Service Representative
H440 Mninaw Crescent, Khayelitsha, Cape Town ,Western Cape
Summary
Customer Service Representative and Sales Agent
Overview
6
6
years of professional experience
Work History
Customer Service Representative
CCI Pty Ltd
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Telemarketing Sales Agent
HOMECHOICE
02.2023 - 09.2023
- I call customers that has been with Homechoice from when the company started
- I would ask about their previous orders and tell them more about the specials and offers we have on that current month.
Sales Agent
MSA CONSULTANTS
02.2021 - 09.2022
- I assist by consolidating the debts into one affordable installment
- We sign up people that are over indebted so that they could save money in order to maintain the living expenses
Sales Agent
DEBTCO GROUP
06.2020 - 02.2021
- I assist by consolidating the debts into one affordable installment
- We sign up people that are over indebted so that they could save money in order to maintain the living expenses.
Debt Collector
ANTHONY RICHARDS AND ASSOCIATES
03.2019 - 05.2020
- I had to call our clients' customers that owed them and I had to help arrange payment plans to suit their budgets.
Education
Matric -
BRIDGETOWN HIGH SCHOOL
11.2017
Skills
- Administrative
- Computer Literate
- Attention For Detail
- Time Management
- Communication Skills
- Highly Organised
- Strong Phone Etiquette
- Team Player
Languages
English
Xhosa
Zulu
Personal Information
Date of Birth: 05/18/98
References
- BLOSSOM GOVUZA, Team Leader, 078 301 2275 ( Anthony Richard's and Associates)
- SHAMIKA MIYA, Manager, 066 200 3034 (Debtco)
- MADONNA LANGA, Team Leader, 068 556 7037 ( Msa Consultants)
- AMINA VELDSMAN, Team Leader, 063 812 6012 (Homechoice)
- LONDEKA GUMBI, Team Leader, 072 805 6687 (CCI Pty Ltd )
Timeline
Customer Service Representative
CCI Pty Ltd
03.2024 - Current
Telemarketing Sales Agent
HOMECHOICE
02.2023 - 09.2023
Sales Agent
MSA CONSULTANTS
02.2021 - 09.2022
Sales Agent
DEBTCO GROUP
06.2020 - 02.2021
Debt Collector
ANTHONY RICHARDS AND ASSOCIATES
03.2019 - 05.2020
Matric -
BRIDGETOWN HIGH SCHOOL