THABILE THEMBISILE CYNTHIA LEKOLOANE
Mbombela, Mpumalanga
Summary
Document Controller with extensive expertise in document management and quality assurance. Recognized for enhancing operational efficiency through strategic process improvements and team collaboration. Demonstrated success in streamlining workflows and boosting team performance via targeted training initiatives.
Overview
8
8
years of professional experience
6
6
Certifications
Work History
Document Controller
Veritas Digital
Nelspruit
03.2022 - 04.2025
- Streamlined document control systems for efficient retrieval and storage.
- Ensured compliance with quality standards through teamwork and collaboration.
- Reviewed and updated documents to comply with current procedures and regulations.
- Facilitated training for new staff on document management practices and tools.
Quality Evaluator
Freelance
US City
12.2022 - 03.2024
- Executed comprehensive quality checks on audio, text, and data tasks for guideline adherence.
- Evaluated content clarity and completeness to meet established standards.
- Identified errors and inconsistencies, ensuring high-quality final outputs.
- Delivered structured feedback and corrective notes to enhance task accuracy and team performance.
- Maintained consistency across large volumes of tasks, achieving over 95% quality score.
- Utilized digital evaluation tools and checklists to track, score, and approve tasks.
Supervisor
EOH Mthombo Pty Ltd
Nelspruit
03.2017 - 04.2020
- Supervised daily operations and coordinated team activities to ensure workflow efficiency.
- Trained new staff on company policies and operational procedures for seamless integration.
- Monitored inventory levels and managed supply orders to maintain resource availability.
- Conducted regular performance evaluations and provided feedback to team members.
Education
High School Diploma -
Pineridge Combined School
Witbank Mpumalanga01-2004
Some College (No Degree) - Teaching English As A Second Language
TEFL Professional Institute - Teacher Record
International Online School Based In ChinaSome College (No Degree) - Information Technology
MSC Business College
Durban CentralSome College (No Degree) - H20 Label Genie,Excel,AI Agents
Udemy Online
San Francisco,USASkills
- Document management and records optimization
- Quality assurance and process improvement
- Team collaboration and training
- Data analysis and evaluation
- Customer service and support
- Data organization and retrieval
- Records management strategies
- Standard operating procedures
Languages
English
Proficient (C2)
C2
Zulu
Advanced (C1)
C1
Certification
Teaching English as a Foreign Language Course (120 hours)
References
References available upon request.
Timeline
Quality Evaluator
Freelance
12.2022 - 03.2024
Document Controller
Veritas Digital
03.2022 - 04.2025
Supervisor
EOH Mthombo Pty Ltd
03.2017 - 04.2020
High School Diploma -
Pineridge Combined School
Some College (No Degree) - Teaching English As A Second Language
TEFL Professional Institute - Teacher Record
Some College (No Degree) - Information Technology
MSC Business College
Some College (No Degree) - H20 Label Genie,Excel,AI Agents
Udemy Online