Summary
Overview
Work History
Education
Skills
Languages
Phone
Id
Driverlicense
Health
Cover Letter
Personal Information
References
Timeline
Generic

Thabile Shari Thaane

49 Yabo Str, Worcester

Summary

Long standing experience in dealing face to face and telephonically with clients. Have the ability to communicate in and educative and understanding manner. Would love to branch out and do fieldwork and engage with clients.

Overview

17
17
years of professional experience

Work History

Client Service Consulant

Medscheme, Branch Network
Worcester, Church Str
01.2024 - Current
  • Established positive client relationships through efficient customer service assistance
  • Interacting with clients to identify their needs, answer inquiries, handle issues and complaints, resolving them promptly and efficiently
  • Medical scheme field enquiries relate to membership or dependent applications, benefits, authorisation for in or out of hospital procedures, claims and chronic medication authorisation.

Clinical Data capture

Medscheme, Gems Chronic Department
Woodstock, Cape Town
12.2016 - 11.2023
  • Attending to member, doctors and pharmacy queries related to chronic medication authorization
  • Capturing chronic applications, clinical motivation from Gems members, doctors and pharmacies and updating chronic prescription for registered chronic patients
  • Referring other chronic enquiries such and Oncology and Separate benefit to the relevant stakeholders or Business partners.

Claims Specialist and Client Service Consultant

Metropolitan Health Group MMI
Bellville Cape Town
05.2009 - 11.2016
  • Reprocessing short paid claims according to repricing rules, referring PMB claims for reassessment and reprocess upon pricing adjustment
  • Attending to general claim and memberships queries from doctors and members
  • Updating personal details and sending required communication
  • Assisting correspondence department by attending to email enquiries, problem solving and writing responses to members.

Special Arrangements Liaison

Direct Axis
Diep River Cape Town
10.2007 - 04.2009
  • Administering a client portfolio of 100 to 150 clients self-time managed in a flexi time environment
  • Core functions were to arrange unique payments plans for pre legal stage loan debt, maintain a relationship with clients and monitor payments
  • Schedule reminders and follow up calls to clients, restructure payment plans or prepare for legal handover on defaulters
  • Relay information to department team leader and manager by compiling reports and showing client payment progress.

Education

No Degree -

Varsity College, Incomplete
Cape Town
02.2020

Computer Literacy, MS Office (Excel, Word, Outlook, PowerPoint, Internet & Outlook) -

Megabro Computers
02.2005

High School Diploma -

Cape Town High School
12.2004

Skills

  • Organizational and Time management
  • Planning, Organizing and Presentation
  • Analytical, Investigative and Problem Solving
  • Business Writing
  • Good Communication
  • Administrative and Telecommunication

Languages

English
Bilingual or Proficient (C2)
Xhosa
Advanced (C1)
Afrikaans
Intermediate (B1)
Zulu
Intermediate (B1)

Phone

078 725 5559, 021 466 3736

Id

861019 0408 086

Driverlicense

Code 8

Health

In good health

Cover Letter

Dear Recruitment Team 

I would like to express my interest in the vacancy advertised. I have enclosed a copy of my resume for your perusal. Please contact me to discuss my chances for the vacancy advertised. I’d like to motivate in saying that I’m a keen communicator with excellent communication (verbal and written) skills. 

I am a self-motivated individual with good organizational, administrative and time management skills. I can communicate with staff at their respective levels of employment as well as with clients in a respectful and educational manner. I multi-task well, work under pressure and can work in a team or independently. I am committed to always giving my best and always working hard to better myself where I may need improvement. 

A detail-oriented person who tackles challenges head-on and always strive to reach and exceed my set targets, always fact checking, investigating and verifying vital information to ensure good service delivery and to find resolution to problems or queries. I believe in developing a sound and healthy relationship with both the client and co-workers. I thank you for the consideration shown towards my application. 

Trusting that my application will receive your favorable attention. 

Yours in anticipation

 Shari Thabile Thaane

Personal Information

  • Gender: Female
  • Nationality: South African

References

  • Ms. Zelda Dickutt, 072 478 3676 current
  • Mr. Irshaad Dalvie, 072 129 3820 previous at Medscheme
  • Ms. Lucy Sikupela, 082 662 0562 previous at MMI
  • Mrs Jillian Lennet, 076 958 4297 previous at Direct Axis

Timeline

Client Service Consulant

Medscheme, Branch Network
01.2024 - Current

Clinical Data capture

Medscheme, Gems Chronic Department
12.2016 - 11.2023

Claims Specialist and Client Service Consultant

Metropolitan Health Group MMI
05.2009 - 11.2016

Special Arrangements Liaison

Direct Axis
10.2007 - 04.2009

No Degree -

Varsity College, Incomplete

Computer Literacy, MS Office (Excel, Word, Outlook, PowerPoint, Internet & Outlook) -

Megabro Computers

High School Diploma -

Cape Town High School
Thabile Shari Thaane