Hi, I’m
THABILE MABASO
24 108562 Street, Durban
Summary
Highly motivated professional with a strong background in sales and customer service. Offers extensive knowledge and experience in marketing and sales reporting, demonstrating a proven ability to analyze data and make strategic decisions. Excels in upselling techniques and effectively promotes top-quality products. Committed to delivering exceptional customer experiences and achieving sales targets.
Overview
14
years of professional experience
Work History
WNS Global
Team Leader
09.2018 - 05.2024
Job overview
- Shared comprehensive brand and product knowledge to maximise sales.
- Determined prospect needs and crafted appropriate responses to provide information on suitable products and services.
- Executed complete sales cycle process, from prospecting through to contract negotiations and closing.
- Demonstrated products to show potential buyers benefits and advantages and encourage purchases.
- Liaised with potential customers to determine needs and provide recommendations.
- Participated in sales training and workshops to amplify skills and leverage productivity.
Rewardsco
Sales Consultant
05.2016 - 07.2018
Job overview
- Executed complete sales cycle process, from prospecting through to contract negotiations and closing.
- Oversaw contract negotiations and closings to manage complete sales cycle process.
- Participated in sales training and workshops to amplify skills and leverage productivity.
- Exceeded sales quotas and obtained high-profit margins by using unique strategies to sell products.
- Secured new clients through targeted prospecting and networking.
Mageza Project Management
Project Administrator
01.2010 - 11.2015
Job overview
- Acted as main point of contact for project participants regarding scope, budgets, data finances, tasks and priorities.
- Drafted progress reports to monitor project developments and ensure processes stayed on target.
- Accurately tracked all contracts, subcontracts, purchase orders and change orders to maintain project schedules and cost.
- Created extensive action plans and established targets to track progress.
- Monitored costs, timescales and resources used to achieve project success.
Education
MancosaDurban
Certificate of Higher Education from Project Management
Inanda Comprehensive HighDurban
Grade 12
Skills
Sales advisor coaching
References
Company: Mageza Project Management
Contact Number: 0839906655
Director: Mr Mondli Mbambo
Company: Rewardsco
Contact Number: 0731478911
Manager: Mohammed Ashad
Company: WNS Global
Contact Number: 0761831079
Manager: Mr Jarrod Pather
More Added Skills
- Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
- Answering agent questions regarding best practices or difficult calls.
- Identifying operational issues and suggesting possible improvements.
- Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
- Preparing reports and analyzing data to assist management as they determine call center goals.
- Working with other supervisors and management team members to support agents and maximize customer satisfaction.
Timeline
Team Leader
WNS Global
09.2018 - 05.2024
Sales Consultant
Rewardsco
05.2016 - 07.2018
Project Administrator
Mageza Project Management
01.2010 - 11.2015
Mancosa
Certificate of Higher Education from Project Management
2018
Inanda Comprehensive High
Grade 12
2005
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