Thabile Leeuw

• Set-up User profiles
• Hardware and software support (Printers, Scanners, Laptops and PC)
• Installations (Network and local printers, plotters, Office 2003,2007, Office365 Windows XP, Acrobat Reader, Trend Anti-Virus Office Scan, WinZip, SAP, Polyview, IMQS and Norton Anti-Virus; Symantec anti-virus)Windows 10, 11
• Set-up E-mail accounts as well as Intranet
• Map Network drivers
• Create user in active directory and Give User admin rights
• Specialize in hardware, software, LAN, WAN and Database related problems
• Provide Helpdesk service
• Upgrade and solve software problems
• Radio Link, IP Phone Support
• Setup the network and telephone link
• Support Trafman, Enatis
• Support ESS

• Setup the WAN network
• Join computer to the domain

· Manage and maintain the TRAFMAN system server.

· Reboot the TRAFMAN server.

· Resolve minor TRAFMAN system glitches.

· Update the TRAFMAN database when legislation changes or is amended.

· Liaise with MAGNA for escalated TRAFMAN technical issues.

· Link NaTIS information to TRAFMAN.

· Upload images onto TRAFMAN and confirm system mapping.

· Perform TRAFMAN licence updates when necessary.

· Managing the TRAFMAN local contravention management system and liaising with the service provider for enhancement/development/maintenance

· Liaising with the RTMC and RTIA in terms of development and enhancement of the AARTO module on eNaTIS

· Control the Transaction Access on all applications

• Setup the WAN network
• Join computer to the domain
• Setup printer
• Setup scanner
• Setup user’s account
• Configure the internet
• Assist politician to access the results
• Setup the rolling results
• Capturing the results

• Setup the WAN network
• Join computer to the domain
• Setup printer
• Setup scanner
• Setup user’s account
• Configure the internet
• Assist politician to access the results
• Setup the rolling results
• Capturing the results

• Setup the WAN network
• Join computer to the domain
• Setup printer
• Setup scanner
• Setup user’s account
• Configure the internet
• Assist politician to access the results
• Setup the rolling results
• Capturing the results

• Troubleshoot Hardware, software and operating system
• Ensure that all tickets are resolved within the designated SLA time
• Have a sound knowledge with all hardware and software in the city of Tshwane environment
• Be familiar with all operating system in the city of Tshwane environment
• Maintain current and accurate inventory of technology hardware, software and resources. With the attendance of each tickets, the web based client of Assyst has to be utilized in updating all user and inventory information on the system
• Troubleshoot all technology issues
• Maintain log and / or list of required repairs and maintenance
• Research current and potential resources and services
• Install workstations
• Connect and setup hardware
• Load all required software
• Scanning of malicious viruses
• Support Desktop and Laptop users as per SLA agreed with the different business units

• Support RAS, Rainmaker, SAP and Remedy Users, VPN
• Maintain computers, Servers and provide technical support
• User profile management
• Security and troubleshooting printers, monitors and Network cables
• Provide full technical support to the whole of the GijimaAst Samrand employees
• Provide support remotely to the user

• Support Users with computer hardware and software installation
• Hardware and software troubleshooting and repair
• Configure TCP/IP, E-mails (MS Exchange Server) and Internet
• Installation of MS-Office, WinZip, Acrobat Reader, Symantec Anti-Virus, Persal (Citrix), BAS and printers
• Update patches and Auditing
• Give User admin rights
• Create account for User on Active Directory (Windows 2000 Advanced Server)

• Configure hardware
• Install and upgrade Operating systems
• Troubleshooting
• End User support
• Install printers
• Configure Internet and TCP/IP