Thabiet Majiet

Experienced with providing technical consultancy to optimize business processes and enhance system performance. Utilizes strong analytical skills to identify and resolve technical issues effectively. Knowledge of implementing innovative solutions that align with client needs and industry standards.

I am writing to express my interest in the Technical Support / Customer Service position at Capitec Bank. With more than nine years of hands-on experience delivering high-quality technical assistance and customer-focused support, I am confident in my ability to contribute effectively to your team.

Over the course of my career, I have developed a strong reputation for quickly diagnosing issues, delivering clear and personable guidance, and maintaining exceptional customer satisfaction. My background includes troubleshooting hardware and software problems, supporting end users across varying levels of technical ability, and using ticketing systems and CRM platforms to manage inquiries efficiently. I take pride in transforming complex technical challenges into simple, understandable solutions and ensuring every customer feels heard, supported, and valued.

In my previous roles, I have been recognized for my strong communication skills, patience, and ability to remain calm under pressure—qualities that allow me to provide consistent, positive experiences even in fast-paced environments. I work well independently and as part of a team, and I continually look for opportunities to improve processes, document solutions, and share knowledge with colleagues.

I am excited about the opportunity to bring my technical expertise, customer-first mindset, and dependable work ethic to Capitec. I would welcome the chance to discuss how my experience aligns with your needs.

Thank you for your time and consideration. I look forward to the possibility of contributing to your team.

Sincerely,

Thabiet Majiet