Thabethe Mumcy Sthembile
Mkuze
Summary
I am a young woman who is prepared to achieve the desired goal of the description. I am a hard worker, self-motivated, oriented individual who is always looking for challenge to enhance my skills and knowledge. I enjoy working with people and I can also work well individually. Administrative professional with experience in managing office tasks, handling correspondence, and maintaining records. Skilled in using office software, coordinating schedules, and supporting team activities. Strong organisational abilities and commitment to ensuring smooth office operations.
Overview
15
15
years of professional experience
Work History
PR Cllr
Jozini Local Municipality
11.2021 - Current
Receptionist
Isimangaliso Wetland Park
06.2020 - 10.2021
- Welcomed guests and clients in friendly, positive manner.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Carried out basic day-to-day administrative tasks to support staff needs.
- Responded to enquiries from clients, vendors and members of public.
- Maintained a tidy and welcoming reception area, upholding company standards for cleanliness.
- Cleaned reception area regularly to maintain professional appearance.
- Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.
- Greeted arriving guests and personally escorted to offices or meeting spaces.
Receptionist Intern
Umkhanyakude District Municipality
Mkuze
07.2018 - 07.2019
- Addressed enquiries from clients, vendors, and members of the public to enhance communication and service delivery.
- Greeted visitors warmly, providing a professional first impression of the organisation.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Maintained a tidy and welcoming reception area to uphold the company's professional image.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
Data Capture
Parliamentary Constituency Office
Mkuze
02.2011 - 12.2018
- Assisted in correcting data errors to prevent duplication across systems.
- Supported scanning of documentation and inputting into database to ensure accurate records.
- Created and maintained spreadsheets using Excel to facilitate data management.
- Organised workload to prioritise tasks effectively and meet deadlines consistently.
- Compiled statistical information for weekly reports to assist in data analysis.
- Reported errors in data entry and related issues to supervisors for resolution.
- Updated changes to data fields to maintain current and reliable records for decision-making.
- Contributed data management knowledge in cross-functional teams to support organisational objectives.
Education
Diploma in Public Administration - Public Management
ETHEKWINI COLLEGE
JOZINI 01-2023
NQF Level 4 - Manage simple event or Community Recreation Programe
Siyakha Learning Institute
01-2022
Certificate - Records Management Course
KWAZULU NATAL ARCHIVES AND RECORDS SERVICES
UMKHANYAKUDE DISTRICT MUNICIPALITY01-2018
Senior Certificate - IsiZulu, Afrikaans, English, Physical Science, Biology, Economics, Business Economics
Msiyane High School
01-2001
Skills
- customer service
- client relationship management
- communication skills
- time management
Attributes
- Communication skills
- Discipline
- Planning and organising skills
Languages
English
Custom Section
C1
References
- Mr SB Sibiya, Chief Whip (Jozini LM), 0714224022
- Mr. X F Mhlongo, Office Manager, 0836109611
Personal Information
- ID Number: 8409071153089
- Ethnicity: African
Timeline
PR Cllr
Jozini Local Municipality
11.2021 - Current
Receptionist
Isimangaliso Wetland Park
06.2020 - 10.2021
Receptionist Intern
Umkhanyakude District Municipality
07.2018 - 07.2019
Data Capture
Parliamentary Constituency Office
02.2011 - 12.2018
Diploma in Public Administration - Public Management
ETHEKWINI COLLEGE
NQF Level 4 - Manage simple event or Community Recreation Programe
Siyakha Learning Institute
Certificate - Records Management Course
KWAZULU NATAL ARCHIVES AND RECORDS SERVICES
Senior Certificate - IsiZulu, Afrikaans, English, Physical Science, Biology, Economics, Business Economics
Msiyane High School