Thabelwa Mthembu
Executive Assistant
Centurion
Summary
Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Overview
20
20
years of professional experience
1
1
year of post-secondary education
Work History
Executive Assistant to the Managing Director
Abbott Laboratories
03.2022 - Current
- Screened personal and business calls and directed to appropriate party.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Increased stakeholder satisfaction levels through timely follow-up on action items resulting from meetings or discussions with Managing Director.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Worked with senior management to initiate new projects and assist in various processes.
- Coordinated events and worked on ad hoc projects.
- Supported project management efforts by assisting development of project plans, timelines, and resource allocation documentation.
- Collaborated with cross-functional teams to execute corporate initiatives and achieve company-wide goals.
- Organized special events and conferences, coordinating logistics from venue selection to attendee registration with great attention to detail.
- Coordinated logistics for high-level meetings, ensuring a seamless experience for all attendees.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Created and managed office systems to efficiently deal with documentation.
- Led staff and vendors in providing high level of service for owner and guests.
- Facilitated training and onboarding for incoming office staff.
- Managed travel arrangements, anticipating needs and addressing potential issues proactively to ensure smooth trips for the Managing Director.
- Updated and maintained confidential databases and records.
- Filed paperwork and organized computer-based information.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Handled confidential and sensitive information with discretion and tact.
- Took notes at meetings.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to develop and implement creative solutions to complex problems.
Office Manager
MMVIP Security
01.2021 - 02.2022
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Created, maintained and updated filing systems for paper and electronic documents.
- Maintained computer and physical filing systems.
Personal Assistant
Allergan Pharmaceuticals
09.2013 - 12.2020
- Helped clients to maintain independence and quality of life.
- Used discretion when handling confidential information.
- Streamlined communication for better efficiency between executive and team members by acting as a liaison.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Facilitated transportation to and from appointments.
- Participated in team meetings and staff training sessions.
- Liaised with key accounts to deliver targeted administrative household support.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Worked well in a team setting, providing support and guidance.
Field Service Representative
Allergan Pharmaceuticals
04.2013 - 08.2013
- Delivery and collection of bread implants to and from customers
- Maintenance of Breast health foundation stock
- Follow theater and hospital protocol
- Collection of reporting/usage from sheet and replenish stock
- Frequently checking permanent consignment accounts and stock
- Liaison with customer service to place order for refreshment.
Marketing Assistant
Allergan Pharmaceuticals
05.2012 - 03.2013
- Supported the Neuroscience and PRAM marketing team
- Events coordination and adhoc requests from field service force
- Sourcing of quotes and placing order for marketing materials
- Creating pro-forma invoices to be paid
- Uploading of documents and circulating on Zinc/Veeva Vaults for approval
Benefits Claims Clerk
Bambanani Benefits Administrators
01.2012 - 04.2012
- Processing and checking of bulk retrenchments claims
- Requesting of tax directive from SARS
- Updating members details on system
- Following-up with each members for outstanding documentation
- Claim payment preparations
Receptionist
Genop Healthcare
11.2011 - 12.2011
- Corresponded with clients through email, telephone, or postal mail.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Routed incoming mail and messages to relevant personnel without delay.
- Organized, maintained and updated information in computer databases.
- Responded to inquiries from callers seeking information.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Excellent communication skills, both verbal and written.
Internal Sales Administrator
Industrial Analytical (Pyt) Ltd.
02.2006 - 04.2010
- Order processing/capturing
- Updating files
- Dealing with Customer complaints and queries
- Following-up on outstanding/back orders with suppliers
- Daily invoicing of outgoing goods on PASTEL
- Printing out of safety material data sheet and certificate of analysis
Administrative Assistant
Thabondle Investment CC
11.2004 - 04.2005
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Volunteer Clerical Assistant
Prince Mshiyeni Hospital
12.2003 - 10.2004
- Stock taking
- Handling hospital orders
- Daily stock reconciliation
- Data Capturing
- Filing
Education
Bachelor of Commerce - Human Resources Management
MANCOSA
Pretoria 01.2023 - Current
No Degree - Advance Office Management Certificate
UNISA
Pretoria 04.2001 -
No Degree - Human Resources Management
University of South Africa - UNISA
Pretoria 04.2001 -
No Degree - Office Management Certificate
UNISA
Pretoria, South Africa 04.2001 -
No Degree - Health Care Representative Certificate
The Smart Group
Johannesburg 04.2001 -
No Degree - Professional Office Assistant
Working World College/Stanford
Durban 04.2001 -
High School Diploma -
Isipingo Secondary School
Durban, South Africa 04.2001 -
Skills
Timeline
Bachelor of Commerce - Human Resources Management
MANCOSA
01.2023 - Current
Executive Assistant to the Managing Director
Abbott Laboratories
03.2022 - Current
Office Manager
MMVIP Security
01.2021 - 02.2022
Personal Assistant
Allergan Pharmaceuticals
09.2013 - 12.2020
Field Service Representative
Allergan Pharmaceuticals
04.2013 - 08.2013
Marketing Assistant
Allergan Pharmaceuticals
05.2012 - 03.2013
Benefits Claims Clerk
Bambanani Benefits Administrators
01.2012 - 04.2012
Receptionist
Genop Healthcare
11.2011 - 12.2011
Internal Sales Administrator
Industrial Analytical (Pyt) Ltd.
02.2006 - 04.2010
Administrative Assistant
Thabondle Investment CC
11.2004 - 04.2005
Volunteer Clerical Assistant
Prince Mshiyeni Hospital
12.2003 - 10.2004
No Degree - Advance Office Management Certificate
UNISA
04.2001 -
No Degree - Human Resources Management
University of South Africa - UNISA
04.2001 -
No Degree - Office Management Certificate
UNISA
04.2001 -
No Degree - Health Care Representative Certificate
The Smart Group
04.2001 -
No Degree - Professional Office Assistant
Working World College/Stanford
04.2001 -
High School Diploma -
Isipingo Secondary School
04.2001 -
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