Thabelo Juliet Munzhedzi
Control Room Operator / CCTV Operator / Fleet Controller
Stand 213 Makwarela Ext3 Thohoyandou,Limpopo
Summary
Responsible Control Room Operator /Fleet Agent / Call Center Agent CCTV monitoring who is committed to providing courteous, prompt, detailed and accurate support. Experience in security outbound and inbound calls and handling emergency issues with patience and tact. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy with good skills in oral and written communication, active listening skills and analytical problem-solving.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Fleet Controller /call Center Agent
Ctrack
Tshwane
01.2022 - 11.2022
- Responsible for monitoring all fleet vehicle on regular basis and ensure that stipulated daily checks are completed.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- To report exceptions as per Departmental policies and procedures, maintain good relations with existing client.
- Reports all exceptions to specific customer contact and log on CRM.
- Recover possible hijacked/ stolen/ lost vehicles as indicated in Recovery standard Operating.
- Managed over 5o customer call per day
Security Control Room Operator/CCTV Operator
Fidelity Adt Security
Johannesburg
04.2007 - 12.2021
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Secured personal and company goods against robbery, vandalism, and illegal entry.
- Identified violators and escorted departing personnel to guard against theft of property.
- Responded quickly to emergency situations to assess and deflect issues.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Oversaw entry and exit of up to 1000 employees and visitors daily
Education
Certificate - Management Assistance N4
Denver Technical College
Tshwane, South Africa 01.2020 - 12.2020
National Certificate - Contact Centre Support Level 2
I-fundi Services Solution And Services SETA
Sandton, South Africa 09.2006 - 03.2007
National Certificate - Information And Communication Technology NQF4
PC Training And Business College
Thohoyandou, South Africa 01.2004 - 12.2005
Skills
Route dispatch
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Fleet Controller /call Center Agent
Ctrack
01.2022 - 11.2022
Certificate - Management Assistance N4
Denver Technical College
01.2020 - 12.2020
Security Control Room Operator/CCTV Operator
Fidelity Adt Security
04.2007 - 12.2021
National Certificate - Contact Centre Support Level 2
I-fundi Services Solution And Services SETA
09.2006 - 03.2007
National Certificate - Information And Communication Technology NQF4
PC Training And Business College
01.2004 - 12.2005
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