Thabani Mthalane
Multi-Skilled Worker
Richards Bay,KZN
Summary
Dynamic Administrative Coordinator with proven expertise at Masakhisizwe Trading, excelling in office administration and meticulous filing systems. Recognized for enhancing customer communications and achieving sales targets as a Call Center Agent. Proficient in MS Office, demonstrating strong problem-solving skills and punctuality in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Administrative Coordinator
Masakhisizwe Trading
03.2023 - 11.2025
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
Associate Shuttle Driver
Masta Events and Logistics
04.2022 - 01.2023
- Conducted pre-and post-trip inspections of the shuttle vehicle, guaranteeing safety and proper maintenance.
- Maintained a clean and comfortable vehicle for passengers, ensuring a positive experience.
- Adapted quickly to unexpected changes in schedule or traffic conditions to maintain efficient service delivery.
- Adhered to strict schedules, ensuring punctual pick-ups and drop-offs for passengers.
Call Center Agent, Inbound Sales
Worx
02.2018 - 10.2019
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Boosted sales revenue by effectively promoting products and services to potential customers.
- Built strong rapport with customers, fostering loyalty and repeat business opportunities.
- Exceeded monthly sales targets through persuasive communication skills and product knowledge.
Marking Assistant
Department Of Education
10.2017 - 11.2017
- Assisted educators and exam markers during the matric final examination period as part of a government-supported student employment initiative. Responsibilities included verifying mark allocations, identifying potential errors in marking, and ensuring accuracy and consistency in the assessment of examination scripts.
Voting Clerk
IEC ( Independent Electoral Commission )
11.2016 - 11.2016
- Enhanced voter experience by providing swift and accurate assistance during the voting process.
- Streamlined voting operations by organizing and distributing relevant materials to voters.
- Collaborated with fellow Voting Clerks for efficient distribution of tasks during peak voting hours.
Retail Cashier
The Hub
01.2014 - 11.2016
- Managed returns and exchanges efficiently, minimizing negative impacts on overall sales totals.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Balanced cash drawer at the end of each shift, ensuring accuracy and accountability.
- Enhanced customer satisfaction by providing efficient and accurate cash handling services.
Education
No Degree - LLB
University of Zululand
KwaDlangezwa 04.2001 -
High School Diploma -
John Ross College
Richards Bay, South Africa 04.2001 -
Skills
Office administration
Microsoft Excel
Proficient in MS Office (excel & word ) and Outlook
Filing
Safe driving
Passenger assistance
Punctuality
Vehicle inspection
Traffic laws compliance
Problem-solving skills
Customer communications
Call center operations
Typing speed
Timeline
Administrative Coordinator
Masakhisizwe Trading
03.2023 - 11.2025
Associate Shuttle Driver
Masta Events and Logistics
04.2022 - 01.2023
Call Center Agent, Inbound Sales
Worx
02.2018 - 10.2019
Marking Assistant
Department Of Education
10.2017 - 11.2017
Voting Clerk
IEC ( Independent Electoral Commission )
11.2016 - 11.2016
Retail Cashier
The Hub
01.2014 - 11.2016
No Degree - LLB
University of Zululand
04.2001 -
High School Diploma -
John Ross College
04.2001 -