Thabani Mfundisi
Microsoft Technical Consultant
Johannesburg
Summary
Forward-thinking Innovation Catalyst dedicated to transforming business challenges into opportunities through the effective utilisation of technology. With a passion for driving innovation and a proven track record of leveraging emerging technologies to solve complex problems, I thrive on pushing boundaries and delivering impactful solutions
Overview
4
4
years of professional experience
Work History
Product Operations Manager
Empowered Homes
03.2023 - Current
- Team Leadership: Directed a multi-skilled team of permanent and contractor employees, providing mentorship, support, and performance management to foster individual development and achieve collective business objectives.
- Operations Management: Collaborated closely with cross-functional teams to enhance operational workflows and streamline efficiency, resulting in improved productivity and cost-effectiveness.
- Product Development and Strategy: Led the development of cutting-edge technology solutions, strategically aligning them with the overarching business strategy to drive growth and market competitiveness.
- Supplier Management: Acted as the primary point of contact for all supplier relations, overseeing the establishment, development, and maintenance of supplier partnerships to ensure seamless supply chain operations.
Microsoft D365 Functional Consultant
Dimension Data Middle And East Africa
04.2021 - 02.2023
- Played a key role in implementing D365 on a large scale FMCG project across Africa.
- Excelled in engaging with key stakeholders to thoroughly understand their business requirements, translating them into comprehensive solutions that met their needs.
- Demonstrated strong capabilities in designing and developing tailored solutions that addressed specific business requirements, leveraging expertise to create meaningful technology solutions.
- Proficiently conducted rigorous testing across various stages (UAT, SIT, RSAT), ensuring the quality and functionality of implemented solutions, while proactively resolving any challenges to enhance user experience.
- Adeptly conducted engaging and informative training sessions with end-users, empowering them to effectively utilise implemented solutions and maximize their benefits.
- Provided dedicated support throughout the implementation lifecycle, offering assistance during system changes and ensuring a smooth transition, followed by ongoing post-implementation support to address any user needs or challenges.
System Design and Product Specialist
Empowered Homes
02.2020 - 03.2021
- Customer Needs Analyses: Understanding customer needs in relation to solar solutions.
- Energy Consumption Data Analysis: Sourcing and analysing energy consumption data in order to develop meaningful client solutions.
- Solutions Development: Developing technology solutions for clients in line with requirements and aimed at ease of use for clients.
- Customer Relationship Management: Managing customer relationships to ensure an enhanced customer experience.
- Vendor Management: Engaging with and managing third-party service providers, to ensure an efficient service provision.
Education
Bachelor of Science - Honours in Geographic Information Systems
University of Cape Town
2020
Bachelor of Science - Applied Geology
University of Western Cape
Cape Town, South Africa 2019
Awards and Certifications
- McKinsey Forward Program Graduate
- Microsoft Power Up- Power Platforms Graduate
- Top Performer Dynamics 365 Associate 2021/22
- MB310 - Microsoft Dynamics 365 Finance
- MB330 - Microsoft Dynamics 365 Supply Chain Management
- Azure DevOps - Implementing Development Process
- Design Thinking - Red & Yellow School of Business
Timeline
Product Operations Manager
Empowered Homes
03.2023 - Current
Microsoft D365 Functional Consultant
Dimension Data Middle And East Africa
04.2021 - 02.2023
System Design and Product Specialist
Empowered Homes
02.2020 - 03.2021
Bachelor of Science - Honours in Geographic Information Systems
University of Cape Town
Bachelor of Science - Applied Geology
University of Western Cape
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