Thabani Mfiri
Shop Manager
Cape Town,Western Cape
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities. Skilled in inventory management, visual merchandising, staff supervision, and customer service, ensuring a seamless shopping experience and exceptional service with a keen focus on strategic thinking and time management
Overview
12
12
years of professional experience
1
1
Language
Work History
General Manager
Juno Restaurant
Cape Town
08.2024 - Current
- Maintaining a high level of customer satisfaction by ensuring prompt, friendly service and addressing customer feedback
- Cultivating strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitoring financial performance, setting budgets and controlling expenses to provide financial stability and long-term organizational growth.
- Analyzing market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Implementing robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Formulating policies and procedures to streamline operations.
- Managing a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Shop Manager
Sea Point Spar (FMCG Retail)
Cape Town
03.2019 - 07.2024
- Overseeing the daily operations of the store, including inventory management, cash control, staff supervision, customer service and store opening and closing procedures.
- Developing and implementing strategies to drive sales, analyzing performance metrics, and make data-driven decisions to optimize the store's performance.
- Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
- Identifying and addressing customer challenges to ensure customer satisfaction and retention.
- Driving operational efficiencies, developing customer service protocols that improve customer satisfaction whilst cutting costs.
- Developing promotional materials and conducting product demonstrations to increase brand awareness and sales.
- Recruiting training, and mentoring a high-performing staff, fostering a positive work environment that encourages teamwork and collaboration.
- Keeping orderly and accurate accounting records by monitoring sales documentation.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
Service Department Manager
Bonsa Spar (FMCG Retail)
Bulawayo
01.2013 - 01.2019
- Overseeing the operations of the service departments, including customer assistance, product presentation and staff management.
- Implementing customer service strategies to enhance shopping experience, training and mentoring staff, and ensuring departmental targets were met.
- Collaborating with cross-functional teams to optimize departmental performance and contribute to the overall success of the store.
- Developing and implementing operational policies and procedures to ensure safety and adherence to company standards.
- Monitoring store operations to ensure compliance with safety, health and security regulations.
- Developing comprehensive employee engagement programs that increase employee satisfaction and reduces absenteeism.
- Improved overall department efficiency through the implementation of performance metrics and regular team meetings.
- Developed strong relationships with suppliers, negotiating favorable pricing on products and equipment for the department''s operations.
- Conducting regular evaluations of employee performance, providing constructive feedback that facilitates professional growth within the organization.
Education
High School Diploma -
Chaplin High School
GCE Advanced Level -
CCOSA College
Skills
- Customer relationship management
- Time Management
- Strategic Thinking
- Visual Merchandising
- Operations management
- Leadership and team building
- Workflow planning
Extracurricular activities
Barman / Waiter (SIP Entertainment)
- Welcoming customers, reading and listening to people to determine beverage preferences, making recommendations, and taking drink orders.
- Serving high customer volumes during special events, nights, and weekends.
Handling cash, credit, and debit card transactions, ensuring charges are accurate and balancing the cash register. - Prepare alcohol or non-alcohol beverages for bar and restaurant patrons.
Contributed to a positive work environment through effective teamwork and communication with colleagues. - Developing loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Timeline
General Manager
Juno Restaurant
08.2024 - Current
Shop Manager
Sea Point Spar (FMCG Retail)
03.2019 - 07.2024
Service Department Manager
Bonsa Spar (FMCG Retail)
01.2013 - 01.2019
High School Diploma -
Chaplin High School
GCE Advanced Level -
CCOSA College
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