Thabang Victor Mokulubete
Field Service Technician
Bloemfontein
Summary
Detail-oriented Service Technician with proven history of installing and maintaining customer instruments and equipment post-sales, and evaluating service options to offer quality resolutions. Consistently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
12
12
years of professional experience
33
33
years of post-secondary education
Work History
Field Sales Service Technician
Fresenius Medical Care, South Africa
8 2016 - Current
- ensured customer satisfaction by providing high-quality and efficient technical support post-sales, including installation, commissioning, warranty repairs, service, diagnosis and evaluations of water treatments systems, reverse osmosis equipment, dialysis instruments and analytical devices
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Conducted regular safety audits for serviced equipment, minimizing potential hazards in client environments.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Explained diagnostic findings to customers and outlined repair or service options.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Assisted training end users on proper use of hardware and software to deliver excellent customer service.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
Process Operator
Ferrero Rocher
04.2016 - 07.2016
- Operated various types of machinery proficiently, adapting quickly to changing production requirements.
- Reduced downtime for maintenance by performing regular inspections and preventative measures.
- Optimized product quality with consistent adherence to standard operating procedures and safety protocols.
- Collaborated on cross-functional teams, streamlining processes to improve overall productivity.
- Assisted in troubleshooting equipment issues, minimizing disruptions to the production schedule.
- Maintained compliance with health, safety, and environment practices.
- Reported to floor manager on production status, problems and deviations.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
Technician
Solar Capital (Pty) Ltd
06.2014 - 03.2016
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Reduced downtime through efficient diagnosis and repair of electrical issues using SCADA for data analysis.
- Improved safety standards by conducting thorough inspections and implementing corrective actions for electrical hazards.
- Maintained comprehensive documentation of repairs, upgrades, and maintenance activities to ensure accurate recordkeeping.
- Effectively diagnosed and repaired malfunctions within solar panel systems, restoring optimal functionality.
- Contributed to the company''s reputation for excellence by consistently adhering to deadlines and delivering high-quality solar installation and commissioning services.
- Maintained a safe working environment by adhering to industry standards and regulations during installations and repairs.
- Collaborated with engineering team to design and implement custom solar solutions for clients'' specific needs.
- Efficiently managed inventory of tools, equipment, and safety gear required for various projects while minimizing waste or excess expenditures.
- Enhanced solar panel efficiency by conducting regular maintenance and cleaning procedures.
- Assembled, wired and connected solar panels to existing components and systems.
- Used drawings, schematics, and instructions to properly install PV systems in accordance with codes and standards.
- Checked electrical installation for proper wiring, polarity, grounding, and integrity of terminations.
Machine Operator
Coca Cola Beverages South Africa
08.2013 - 05.2014
- Efficiently operated all equipment and machinery according to manufacturer instructions.
- Optimized product quality with consistent adherence to standard operating procedures and safety protocols.
- Assisted in troubleshooting equipment issues, minimizing disruptions to the production schedule.
- Actively participated in lean manufacturing initiatives, reducing non-value-added activities within the workplace.
- Communicated effectively with team on technical level.
- Maintained compliance with health, safety, and environment practices.
- Reported to shift supervisor on production status, problems and deviations.
- Observed all safety rules and regulations and encouraged others to do same, effectively reducing work-related injuries.
- Isolated and prepared equipment for corrective and scheduled maintenance procedures.
- Aided in the development of new processes, testing prototypes for functionality and efficiency improvements.
- Met production targets and tight deadlines by collaborating closely with team members.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Maintained organized work area by cleaning and removing hazards.
- Adjusted machines to increase productivity for runs.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
- Made sure that products were produced on time and are of good quality.
- Assembled products according to changing daily work orders and specific customer needs.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Performed general equipment maintenance and repair to minimize downtime.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
In-Service training
Armscor
07.2012 - 07.2013
- Attended educational programs, in-service training or workshops to remain current in methods and techniques.
- Read and interpreted blueprints and electrical schematics to determine layout of electrical systems.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Troubleshot and resolved circuitry issues, maintaining high-quality standards and reducing project delays.
- Utilized CAD software to create detailed schematics for electrical systems, enhancing overall design clarity.
- Monitored and processed information for regulatory compliance.
- Participated in regular safety trainings to maintain an accident-free work environment during internship tenure.
- Worked closely with engineers and assisted with testing and servicing of Transformers, circuit breakers and battery maintenance.
- Participated in termination and joining of power cables
- Learned about development of network architectures for SIMATIC PLC, HMI, and SCADA systems.
- Assisted in installation of electrical systems and components for commercial and industrial applications.
- Installed electrical conduit and wiring for power, controls, and lighting.
- Tested wiring and other system parts for electrical flow and function.
- Installed, adjusted and calibrated electrical equipment and instrumentation to maintain proper performance.
- Replaced faulty wiring, switches and circuit breakers to reduce fire risks, boost service capacity and increase versatility.
- Disconnected and removed motors and pumps.
- Maintained detailed records of all repairs, maintenance tasks, and inventory for accurate tracking purposes.
- Tested, troubleshot, and calibrated equipment in shop and field.
- Interpreted blueprints, schematics, drawings, and layouts to complete repairs.
- Connected electrical systems to external power sources and programmed automated control systems to protect equipment from high voltage.
- Assisted in new equipment installations, guaranteeing proper setup and optimal performance.
- Collaborated with cross-functional teams to complete complex projects within deadlines.
- Obtained measurements and readings using volt and ohm meters
- Assisted with emergency and scheduled shutdowns while performing regular electrical duties.
- Performed preventive maintenance tasks to verify proper working condition of electrical panels and conduits.
- Reduced downtime by troubleshooting and repairing faulty electrical components promptly.
- Utilized advanced diagnostic tools such as multimeters, oscilloscopes, and thermal imaging cameras to accurately diagnose electrical issues.
- Safeguarded personnel and equipment by adhering to strict safety protocols during all tasks.
- Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.
- Demonstrated adaptability by quickly learning new techniques or technologies as required for specific repair jobs or projects.
- Consistently met deadlines for assigned tasks, demonstrating commitment to providing quality service both internally within the company and externally to customers.
- Tested continuity of circuits using test equipment to verify compatibility and safety of systems following installation, replacement, or repair.
- Installed conduit systems effectively for better wire protection, contributing to overall system longevity and reliability.
- Kept tools and materials organized, contributing to a clean and safe work area for all team members throughout each project''s duration.
- Learned and followed latest electrical codes and regulations to deliver compliant electrical systems.
- Connected wires to circuit breakers, transformers and other components to create working electrical systems.
- Understood and used proper tools and equipment to install and maintain electrical systems.
- Organized materials and tools in to maintain clean and neat work areas.
- Identified and studied electrical problems to determine correct solutions.
- Acquired valuable hands-on experience with various types of wiring systems by assisting experienced electricians and technicians in diverse installation projects.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
- Inspected electrical systems, equipment and components to identify hazards and defects.
Education
Higher Certificate - Logistics And Supply Chain Management
Boston City Campus
Bloemfontein, South Africa 04.2001 - 05.2022
Bachelor of Science - Electrical Engineering
Central University of Technology
Bloemfontein, South Africa 04.2001 - 05.2013
Skills
Electrical, Mechanical and instrumentation's
Post-sales Technical Support
Installation, Commissioning and Maintenance
Equipment Troubleshooting and Diagnosis
Report writing and documentation
Microsoft office(Excel, word, powerpoint)
Microsoft Teams and outlook
IBM lotus notes 85
AutoCAD
Sketch up 3D
Electrical, Mechanical and instrumentation's
Problem solving and resolution
Personal Qualities
- Strong customer orientation and ability to represent the organization towards the customers
- Strong professional attitude characterized by a result, quality, patient and customer oriented working style
- Strong structured approach leading to pragmatic and effective solutions
- Strong ability to set priorities and take decisions even under changing conditions
- Strong ability to work as a self-starter and self-responsible
High school education
Atlehang Senior Secondary school, FS
Grade 12
12/2006
(See Senior Certificate attached)
Personal Information
- ID Number: 880808 6792 080
- Date of Birth: 08/08/88
- Gender: Male
- Nationality: South African
Passport
Available
Criminal record
None
References
- Mr. Sifiso Sihlangu, 079 344 8429, Team Leader (Fresenius Medical Care)
- Mr. Brian Heard, 071 638 8909, Supervisor (Solar Capital)
- Mr. Ismail Samsodien, 084 475 7185, Technical officer (Armscor Dockyard)
- Mr. Ayanda Ngcukana, 081 755 3279, Shift leader (Coca Cola beverages)
Languages
Southern Sotho
Bilingual or Proficient (C2)
English
Advanced (C1)
Afrikaans
Intermediate (B1)
Interests
Design, projects and engineering
Accomplishments
Best Technician Award 2020
Timeline
Process Operator
Ferrero Rocher
04.2016 - 07.2016
Technician
Solar Capital (Pty) Ltd
06.2014 - 03.2016
Machine Operator
Coca Cola Beverages South Africa
08.2013 - 05.2014
In-Service training
Armscor
07.2012 - 07.2013
Higher Certificate - Logistics And Supply Chain Management
Boston City Campus
04.2001 - 05.2022
Bachelor of Science - Electrical Engineering
Central University of Technology
04.2001 - 05.2013
Field Sales Service Technician
Fresenius Medical Care, South Africa
8 2016 - Current
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