Thabang Gloria Mawela
Marketing And Sales
Pretoria
Summary
Accomplished Branch Manager with a proven track record at Barko Financial Service, excelling in customer service and branch operations management. Expert in enhancing customer satisfaction and achieving sales targets through innovative strategies. Skilled in relationship building, adept at driving performance and resolving issues efficiently. Demonstrates exceptional leadership and interpersonal abilities.
Overview
12
12
years of professional experience
Work History
Branch Manager
Barko Financial Service
2015.05 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Retail Associate
Edcon Group
2012.10 - 2015.05
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Education
Certificate - National Credit Act (finance & Insurance)
Moonstone Business School of Excellence
Pretoria, South Africa 2001.04 -
Certificate - Payments
Pasa Academy
Pretoria, South Africa 2001.04 -
Diploma - Marketing Management
Tshwane South College
Pretoria, South Africa 2001.04 -
Skills
Customer service
Branch operations management
Relationship building
Relationship building and management
Timeline
Branch Manager
Barko Financial Service
2015.05 - Current
Retail Associate
Edcon Group
2012.10 - 2015.05
Certificate - National Credit Act (finance & Insurance)
Moonstone Business School of Excellence
2001.04 -
Certificate - Payments
Pasa Academy
2001.04 -
Diploma - Marketing Management
Tshwane South College
2001.04 -