Pastel
Thabang Elsie Motau
Customer Service Representative
Midrand
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
4
4
Certifications
5
5
Languages
Work History
Customer Service Representative
Plastomark
Johanneburg
01.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Improved resolution time with effective problem-solving for customer complaints.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Identified and resolved discrepancies and errors in customer accounts.
Key Accounts
Bidtrack
Johanneburg
01.2023 - 12.2023
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Resolved problems, improved operations, and provided exceptional service.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Identified issues, analyzed information, and provided solutions to problems.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
Internal Sales Administrator
MCG Industries
Johanneburg
10.2021 - 12.2022
- Managed a comprehensive database of customers and prospects to track opportunities, follow-ups, and account history.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Boosted sales revenue by efficiently processing orders and coordinating with the sales team on customer requirements.
- Established strong relationships with clients through regular communication, fostering trust and loyalty in our brand.
- Streamlined administrative processes for increased efficiency, implementing an organized filing system for easy access to documents.
Senior Administrator
DEKRA Automotive
Johannesburg
01.2021 - 09.2021
- Kept office operations running smoothly by providing effective leadership and administrative skills.
- Streamlined administrative processes by implementing efficient systems and procedures, resulting in increased productivity.
- Served as a key point of contact between management and employees, addressing concerns promptly and professionally to maintain a positive work environment.
- Managed a team of junior administrators, providing guidance and support to ensure high levels of performance and job satisfaction.
- Delegated tasks, monitored compliance and implemented performance improvement plans.
- Assisted in the recruitment process by screening resumes, conducting interviews, and making hiring recommendations based on candidate qualifications.
- Oversaw budget management for multiple departments, monitoring expenses closely to prevent overspending and identify areas for potential savings.
- Maintained up-to-date records of all personnel files, ensuring compliance with legal requirements and easy access to information when needed.
- Spearheaded the implementation of new software tools and technology solutions, increasing overall productivity and improving workflow efficiency.
- Maintained database systems to track and analyze operational data.
Sales Administrator
ERS Biomedical
Pretoria , Centurion
01.2019 - 04.2020
- Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
- Provided exceptional administrative support for high-performing sales teams, enabling them to focus on selling and meeting revenue goals.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
- Analyzed sales data to identify trends and areas of improvement, providing insightful reports to the sales team for strategic planning.
- Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
- Kept detailed records of daily activities through online customer database.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Debtors Clerk
Investors Choice / C & K Money Line
Pretoria , Centurion
08.2016 - 10.2018
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Assisted with onboarding of new employees.
- Processed incoming and outgoing mail and packages according to established procedures.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
- Assisted in budget preparation to ensure financial efficiency within department.
- Increased accuracy in financial reporting by meticulously reviewing and reconciling accounts.
Education
High School Diploma -
Hoerskool Pretoria Noord
Pretoria, South Africa 04.2001 -
Skills
Customer service
Problem-solving
Product knowledge
Time management
Problem resolution
Critical thinking
Decision-making
Customer relationship management (CRM)
Relationship building
Report generation
Follow-up skills
Payment processing
Administrative support
Order processing
CRM software proficiency
Product sales
Spreadsheets
Filing
Software
Zoho CRM
Syspro
Admin 24
Payspace
Certification
ISO 9001: 2015 Auditor: Quality Management System
Timeline
Junior Management and Supervisor Development
09-2026
Intermediate Excel
11-2025
Customer Service Representative
Plastomark
01.2024 - Current
Key Accounts
Bidtrack
01.2023 - 12.2023
ISO 9001: 2015 Auditor: Quality Management System
09-2022
ISO 9001: 2015 Quality Management System
09-2022
Internal Sales Administrator
MCG Industries
10.2021 - 12.2022
Senior Administrator
DEKRA Automotive
01.2021 - 09.2021
Sales Administrator
ERS Biomedical
01.2019 - 04.2020
Debtors Clerk
Investors Choice / C & K Money Line
08.2016 - 10.2018
High School Diploma -
Hoerskool Pretoria Noord
04.2001 -
References
- Investors Choice
Nicole (HR Manager)
Cell: (084) 876 7340
Tell: (012) 9400 800
- ERS Biometrics
1.)Henk Potgieter
Position: Managing Director
Cell: (083) 251 1003
Landline: (010) 953 0593
2.Delme Hawkins
Cell: (083) 442 0075
Landline: (010) 953 0593
- Dekra Automotive
Calvin
Position: Manager
Call: 063737915
Land Line: 0113152289
- MCG Industries
Andre Van der Walt
(Sales) Manager
Land Line: 010 745 1181
Cell : 0797884766
- Bidtrack
Chante Chelin (Key Accounts Manager)
Cell: 083 791 1352
Land Line: 031 582 2000
Windows
1.Ms. Office
2. Ms. Word
3. Ms. Excel
4. Ms. PowerPoin
Computer Skills
1.HTMLS
2. Java Script
3. Visual Basic 6
4.Microsoft Office