Thabang Bridget Seboko
Johannesburg
Summary
Bold, dynamic, versatile millennial individual, a game changer, passionate about creating progressive organizations delivering superior results. A collaborator who is principled, operating with energy, a highly disciplined thinking framework to turn ideas in actions. A person who is committed to deliver consistent exceptional performance in every scenario or task given to her . Her objective is to grow within the supply chain fraternity
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Customer Solutions Manager
Bayer Pty Ltd
07.2016 - Current
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
- Utilized customer feedback to inform changes and improvements to customer success plans.
- Collaborated with sales and product teams to address customer success objectives.
- Generated reports and communicated results to stakeholders to provide insights into customer success.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Implemented systems and procedures to increase sales.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Prepared sales presentations for clients showing success and credibility of products.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Communicated product quality and market comparisons by creating sales presentations.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Provides to the CD teams an extensive support in all of the logistics aspects
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Conducts CS&L meetings with customers and participates in customer agreements and contracts preparation.
- Works with cross-functional teams on continuous Service Level improvement and elimination of customer supply chain inefficiencies.
Administrative Coordinator - O2C
Bayer Pty Ltd
01.2015 - 02.2016
- Receiving orders from customers via mail, phone, or other electronic means.
- Obtaining customers’ details and billing information, and entering the information correctly on the order form.
- Notifying departments when supplies of items are low, or when orders could deplete available supplies.
- Informing customers about prices, shipping dates, and anticipated delays.
- Preparing invoices, shipping documents, and contracts.
- Forwarding information to the correct departments for delivery of the order.
- Inspecting outgoing orders to ensure compliance with customer specifications.
- Reviewing orders for completeness and forwarding incomplete orders for further processing.
- Liaising with production, sales, shipping, warehouse, or delivery personnel to trace or accelerate shipments.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Order fulfillment process (order to cash) in order to ensure delivery of outstanding customer service to customers.
- Communicates proactively with customers in case of supply chain issues in order to manage customer expectations.
Regulatory Affairs Associate
City Of Ekurhuleni Metropolitan
11.2013 - 11.2014
- Kept up-to-date with changes in regulatory legislation and guidelines and obtained marketing permissions.
- Performed and documented quality control checks to maintain compliance with company initiatives.
- Interpreted regulatory rules or rule changes and monitored communication through corporate policies and procedures.
- Prioritized project-related tasks to efficiently complete essential tasks.
- Analyzed product complaints and made recommendations regarding reportability.
- Prepared and maintained document inventory for core dossier preparation.
- Worked with governance committees to make and evaluate plans.
- Recommended improvements to processes.
- Maintained and archived regulatory paperwork.
- Prepared and submitted regulatory file applications and supporting documentation.
- Received, researched and resolved consumer inquiries.
- Provided pre-, ongoing, and post-inspection follow-up assistance to governmental inspectors.
- Coordinated recall or market withdrawal activities as necessary.
Education
MBA -
Regent Business School
Johannesburg06.2026
PGD IN SUPPLY CHAIN - NQF 8 - Supply Chain Management
Regent Business School
Johannesburg2023
Certificate - Management Development Programme
Regent Business School
Johannesburg2022
Skills
- Process improvement
- Interpersonal skills
- Effective communication
- Decision making
- Customer retention
- Time management
- Attention to detail
- Team leadership
- Task prioritization
- Active listening
- Organizational skills
- Strategic Planning
- Customer Service
Timeline
Customer Solutions Manager
Bayer Pty Ltd
07.2016 - Current
Administrative Coordinator - O2C
Bayer Pty Ltd
01.2015 - 02.2016
Regulatory Affairs Associate
City Of Ekurhuleni Metropolitan
11.2013 - 11.2014
MBA -
Regent Business School
PGD IN SUPPLY CHAIN - NQF 8 - Supply Chain Management
Regent Business School
Certificate - Management Development Programme
Regent Business School
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