Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

THABANG TSEHLO

GROCERIES GENERAL ASSISTANCE
JOHANNESBURG
THABANG  TSEHLO

Summary

Proven to enhance customer satisfaction and loyalty at Shoprite Checkers, excel in product knowledge expertise and effective to resolve complaints and recommend complementary purchases has significantly contributed to revenue growth. Skilled in both team collaboration and conflict resolution, consistently prioritize customer needs, driving positive outcomes and maintaining high cleanliness standards. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Overview

9
years of professional experience
2
years of post-secondary education

Work History

Shoprite Checkers

Retail Worker
01.2021 - Current

Job overview

  • Helping customers complete purchases, locate items, and join reward programs.
  • Provided excellent product knowledge to customers through continuous learning about new items and promotions within store.
  • Replenishing sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintaining clean and organized sales floor, enhancing overall shopping experience for customers.
  • Demonstrating strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Resolving customer issues promptly and professionally, ensuring their continued loyalty to brand.
  • Assisting in training new employees on store policies and procedures, contributing to cohesive team environment.
  • Contributing to visual merchandising efforts by creating eye-catching displays that showcased products effectively.
  • Maintaining tidy and organized store environment to comply with cleanliness standards.
  • Listening to customer needs and desires to identify and recommend optimal products.
  • Engaging in friendly conversation with customer to better uncover individual needs.
  • Opening, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Prioritizing helping customers over completing other routine tasks in store.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Recommending complementary purchases to customers, increasing revenue.

AFRIBOOM CLEANING SERVICE

Hotel Housekeeper
05.2015 - 09.2019

Job overview

  • Responded to customer inquiries and resolved complaints to increase satisfaction.
  • Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
  • Contributed to hotel's reputation for cleanliness and comfort by providing exceptional service to all guests.
  • Reported damages, maintenance problems, safety issues, and potential hazards to management.
  • Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
  • Assisted in training new team members on hotel policies, procedures, and best practices for housekeeping tasks.
  • Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
  • Promoted teamwork among fellow housekeepers through clear communication, shared responsibility, and mutual support during busy shifts or challenging situations.
  • Reduced complaints regarding room cleanliness by implementing detailed inspection procedures post-cleaning.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Handled requests for extra linens, toiletries and other supplies.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Washed and put away kitchen dishes, utensils and glassware.

Education

SIYABONGA HIGH SCHOOL
Soweto, South Africa

High School Diploma
01.2011 - 01.2013

University Overview

Skills

Store Cleaning

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Timeline

Retail Worker
Shoprite Checkers
01.2021 - Current
Hotel Housekeeper
AFRIBOOM CLEANING SERVICE
05.2015 - 09.2019
SIYABONGA HIGH SCHOOL
High School Diploma
01.2011 - 01.2013
THABANG TSEHLOGROCERIES GENERAL ASSISTANCE