Thabang Ramokopu
Storeman
Springs
Summary
Dynamic Store Manager with a proven track record in customer service and team leadership. Recognized for enhancing customer satisfaction and optimizing inventory management through effective communication and problem-solving.
Overview
5
5
years of professional experience
Work History
Store Manager
Trollope Mining Services
06.2023 - 06.2026
- Oversaw daily store operations, ensuring efficient workflow and adherence to safety protocols.
- Managed inventory levels and implemented stock replenishment processes to optimize sales.
- Developed and executed visual merchandising strategies to enhance product presentation and appeal.
- Trained and mentored staff on product knowledge and customer service best practices.
Store Manager
IT Mining
02.2021 - 05.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Led team meetings to communicate goals, performance expectations, and encourage collaboration among staff.
- Enhanced customer satisfaction by implementing feedback mechanisms and addressing concerns promptly.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coordinated with suppliers to negotiate favorable terms and ensure timely delivery of products.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Analyzed sales data to identify trends, informing strategic decisions for inventory management.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Education
Fitting And Turning - Engineering
Springs College
Springs, South Africa 05.2001 -
GED -
Nigel High School
Nigel, South Africa 05.2001 -
Skills
Supply ordering
Inventory management
Inventory control
Store opening and closing
Shift scheduling
Supply ordering
Store procedures
Store displays
Customer service
Customer relations
Problem-solving
Multitasking
Team leadership
Team building and leadership
Team motivation
Leadership coaching
Operations
Operations
Timeline
Store Manager
Trollope Mining Services
06.2023 - 06.2026
Store Manager
IT Mining
02.2021 - 05.2023
Fitting And Turning - Engineering
Springs College
05.2001 -
GED -
Nigel High School
05.2001 -