Thabang Ramatladi
Customer Sales Representative
Johannesburg
Summary
THABANG SIDNEY I'm labelled between consistent and persistent in all trades I am an energetic, enthusiastic and ambitious person who has developed a mature and responsible approach to any task that I undertake that I'm presented with . Adaptable and fast learning self confidence in what I'm doing, consistent and persistent,eager to learn and grow within any organisation.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work History
Groceries Shelf Packer
Shoprite Checkers Pty Ltd
Kempton
04.2022 - Current
- Delivered services to customer locations within specific timeframes.
- Worked flexible hours across night, weekend and holiday shifts.
- Demonstrated leadership skills in managing projects from concept to completion.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
Online Customer Representative
Shoprite Checkers Pty Ltd
Kempton Park
04.2022 - Current
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Answered live online chats to give quick answers and solve problems faster.
- Helped customers navigate website to order Product or Service online for added convenience and access to larger inventory.
- Conducted quality assurance reviews of website to maintain accuracy of online booking tool.
- Documented and updated customer records in Software to record interactions and facilitate follow-up.
- Collaborated closely with cross-functional departments to deliver high customer satisfaction.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Assisted clients with product questions to facilitate online ordering process.
- Monitored customer feedback and performance indicators to identify areas for improvement.
- Promoted available products and services to customers during service, account management, and order calls.
- Increased efficiency and team productivity by promoting operational best practices.
Merchandising Assistant
TMC
Midrand
08.2021 - 04.2022
- Analyzing sales figures, customers reactions and market trends to anticipate product needs
- Packing stock on shelf
- Rearrange of matching PI label with product
- Merchandise 2021 - Checkers |, Perform stocking duties such as lifting, rotating products, ordering, blocking, dusting and facing.Supervise cleanliness and maintenance duties around the grocery section
- Receive grocery items delivery and confirm the accuracy of both order and invoice
- Replenishment 2021 - Checkers | Sixty60, Customer representative services in digital shopping products ordered by customer and get to be ready/delivered by 60 minutes
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used pallet jacks to move and position merchandise.
- Communicated with vendors to answer questions, order samples and resolve issues.
- Conducted weekly walk-throughs with store manager to discuss interior visual displays and store window presentation.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Computed material costs to align with operating budget, practicing economical measures.
Education
Certificate - undefined
Molate High School
01.2013 - 01.2018
bachelor's degree - Information Sciences And Management
University Of South Africa
01.2022 - 01.2024
Skills
Warehousing functions
undefinedTimeline
Groceries Shelf Packer
Shoprite Checkers Pty Ltd
04.2022 - Current
Online Customer Representative
Shoprite Checkers Pty Ltd
04.2022 - Current
bachelor's degree - Information Sciences And Management
University Of South Africa
01.2022 - 01.2024
Merchandising Assistant
TMC
08.2021 - 04.2022
Certificate - undefined
Molate High School
01.2013 - 01.2018
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