Thabang Ramasodi
Senior Store Manager
Randburg
Summary
Proven leader in retail management, notably with Adidas Outlet, adept at driving sales through innovative merchandising and exceptional customer service management. Skilled in operations and team development, I consistently exceed sales targets by employing effective strategies and fostering a culture of excellence. Expert in POS systems and staff training, my approach ensures operational efficiency and high levels of client satisfaction. Dedicated retail professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Store Manager
Adidas Outlet
08.2019 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Sales Associate
American Swiss
11.2015 - 12.2016
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Nursing Student
Healthnicon
01.2013 - 12.2014
- Monitored patient health status to detect changes and unusual patterns and report to medical staff.
- Reported abnormal findings or changes in physical, mental, and emotional conditions to RN.
- Reviewed charts, doctor notes and test results to gather information on patients.
- Utilized critical thinking skills when assessing patients'' needs, enabling timely identification of potential concerns requiring intervention from nursing staff or physicians.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Advocated for and strived to protect health, safety, and rights of patient.
Education
National Certificate - Generic Management: Level 5
Camblish Training Institute (SETA)
Johannsburg, South Africa 04.2001 -
No Degree - Nursing Assistance
Healthnicon
01.2013 - 12.2014
High School Diploma -
Hoer Skooel F.H Odendaal
01.2008 - 12.2012
Skills
Customer Service Management
Timeline
Store Manager
Adidas Outlet
08.2019 - Current
Sales Associate
American Swiss
11.2015 - 12.2016
Nursing Student
Healthnicon
01.2013 - 12.2014
No Degree - Nursing Assistance
Healthnicon
01.2013 - 12.2014
High School Diploma -
Hoer Skooel F.H Odendaal
01.2008 - 12.2012
National Certificate - Generic Management: Level 5
Camblish Training Institute (SETA)
04.2001 -
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